Laptop will not work in a hotspot that has a EULA page that pops up

Thomas N
Thomas N used Ask the Experts™
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My work laptop works fine on my home wireless and even my hotspot. When I try to bring it to a hotel , it connects to the hotel wireless but will not open the redirect screen to agree to conditions then put in the wireless key.

I checked DNS to make sure no other dns servers listed, set to dhcp, no proxys. Security is low in IE, TLS 1.0 2.0 etc..enabled

Any suggestions on anything else I can check?
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Commented:
first of all update the latest wireless drivers on the system.

if still issue persists ask the hotel I.T team to check about it... it seems mac address issue on their router... maybe block or something else... they can solve it.

thanks
Distinguished Expert 2018

Commented:
Don't forget to describe what happens instead. You will have tried to browse to a site and then?

I have only seen that happen once and it was on a system with windows XP on internet explorer. Installating chrome helped.

Commented:
You can also use the URL of the landing page on your phone (type it into your laptop's browser, or save to a txt file and read it from the phone through USB or sd card). Could be long and tedious, and if the MAC address is embedded, you have to replace it with the one on your laptop.
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Thomas NSystems Analyst - Windows System Administrator

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Commented:
I am not at hotel anymore but I go to a mcdonalds, or starbucks and it wont work. It connects wireless, gets a ip address from dhcp but will not pop up the agreement page. At the hotel a IE page pops up but it says"page cannot be displayed". So I have a hotspot and I just input my WEP key then it works.

 I only have issues when a wireless network requires a EULA page. I checked all my security and lowered it. I wouldnt think it was the hotels issue. I have another laptop and my phone that connect fine. It opens up the page and I can accept then put in my room #.
Distinguished Expert 2018

Commented:
Try a different browser.

Commented:
A different browser helps ONLY if the address bar was filled in with a correctly looking URL. If not, then it didn't get the correct parameters, and you need to do as I said (copy the URL from a working device and edit it with the correct MAC address). Older Android implementations also had this problem (either always, or only after the second landing page at another hotspot, using bookmarks for for each hotspot was the only solution)
Distinguished Expert 2018

Commented:
Not all Browsers get along with all landing pages in the world. Alternate browser needs to be tried.
Distinguished Expert 2018

Commented:
Tell us more about the computer. What version of Windows? What version of IE? Also, what versions of TLS are actually enabled? (Make sure 1.0, 1.1, AND 1.2 are all enabled)

What kind of wireless card does your laptop have?
AlexSenior Infrastructure Analyst

Commented:
Tell us more about the computer. What version of Windows? What version of IE? Also, what versions of TLS are actually enabled? (Make sure 1.0, 1.1, AND 1.2 are all enabled)

What kind of wireless card does your laptop have?

Yeah because TLS 1.0 and 1.1 are so secure. We've disabled those as a matter of security and it's not his wireless card either otherwise it wouldn't work at all.

Sorry but McKnife has pretty much nailed it, try a different browser, you've not actually confirmed if you've tried a different browser so do that first. Next thing to check is do you have custom DNS settings? If you do, take those out, then connect to the wifi. Don't forget to do IPCONFIG /flushdns as well.

Is this a work laptop or a personal laptop? If it's a work laptop you could have Direct Access enabled which will screw up sign in pages as well.

Regards,
Alex
Distinguished Expert 2018

Commented:
Yeah because TLS 1.0 and 1.1 are so secure. We've disabled those as a matter of security and it's not his wireless card either otherwise it wouldn't work at all.
I never called them secure. However, given that the original question says "TLS 1.0. 2.0, etc.", I was looking for an establishment point of what the user actually has.

Nor was I casting any doubt on McKnife's advice. However, I *have* been on hotspots where it turned out that IE actually had to be used to actually connect (Chrome and Firefox wouldn't for some odd reason, even in their default configurations).
AlexSenior Infrastructure Analyst

Commented:
I *have* been on hotspots where it turned out that IE actually had to be used to actually connect (Chrome and Firefox wouldn't for some odd reason, even in their default configurations).

I'm not denying that, most of the time it'll actually open up IE for you, but this is most likely an issue with DNS configurations on his laptop, again that depends on if it's a personal laptop or a business laptop.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
I have tls 1.0,1.1, and 1.2 checked. I set Chrome and Firefox as default browser but it still does not pop up. pic

There are no custom dns settings. I attached a screen shot of the wireless, it says connect but no internet.

This is a Win10 , IE11 , and a Intel dual band wireless-AC7265 card. Dell Laptop.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
I opened up a incognito chrome past and tried to go to example.com. It says page cannot be reached
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
past=page
AlexSenior Infrastructure Analyst

Commented:
Oh

I know what it is, you've set your firewall up oddly.

Click start

Type Check firewall status

Go in there, what is it saying you're connected to?

Commented:
To rule out firewall issues, you can connect again with the firewall OFF (don't forget to turn it back on after testing).

Probably, the only way to connect, is as I said, input the landing page yourself and bookmark it.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
Its grayed out so I guess I would need a admin to unblock it. I dont think they will since its in the laptop policy , then they would need to set a gpo just for my laptop. Is there any other way around this?
AlexSenior Infrastructure Analyst

Commented:
so this is a work laptop! BOOM

Right, when you connect to your office network how do you do it or does it just come up? If it's direct access that's why you're having issues with the loading page. There is also the possibility that this isn't just your laptop, but every laptop in the company.

Speak with your IT department.

Regards
Alex

Commented:
Probably IT will just keep this policy (as it seems quite safe to not be able to unload the firewall), so that still leaves the easy option to just bookmark the landing page.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
We use netmobility as a vpn client. It automatically connects when I connect to a wireless that has a internet connection.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
You think its possible to use the public wireless on my phone then turn on hotspot so it can connect that way?
Commented:
Hotspot serves the 3/4G of the phone to other WiFi clients.
Anyway, for the last time, BOOKMARK THE LANDING PAGE AND YOU'RE DONE.
Senior Infrastructure Analyst
Commented:
We use netmobility as a vpn client. It automatically connects when I connect to a wireless that has a internet connection.

That's going to shift you over to an internal DNS server when it sees the internet connection which is probably causing your issue.
Thomas NSystems Analyst - Windows System Administrator

Author

Commented:
Thank you

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