OWA with Chrome

Eprs_Admin
Eprs_Admin used Ask the Experts™
on
Hi Experts,

in our company we use exchange 2013 and OWA.
One user has now problems to login.
He gets the login error 500.

OWA
This just happens when he used CHROME.
With using IE the login works.

Do you have any idea why not in CHROME for this user ?
When I test with CHROME, it is ok.
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Commented:
Try to clear the cache in Chrome
Saif ShaikhServer engineer

Commented:
reinstall chrome.
AlexSenior Infrastructure Analyst

Commented:
Firstly don't reinstall chrome.

Go into IIS on your CAS server and Recycle your application pools for exchange.

Regards

Alex
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Saif ShaikhServer engineer

Commented:
"Go into IIS on your CAS server and Recycle your application pools for exchange" don;t follow since OWA is opening for other users so it is not server side issue.

It's chrome for end user and you already verified in IE it was working.
AlexSenior Infrastructure Analyst

Commented:
It can still be intermittent depending on the browser used, I've seen this exact issue before.
Saif ShaikhServer engineer

Commented:
Try creating a new windows profile and use chrome and see the behavior.

I can be corrupt windows profile.

Try this article:
https://troubleshooter.xyz/wiki/aw-snap-google-chrome-error/
AlexSenior Infrastructure Analyst

Commented:
He's not getting an Aw snap error though is he, the website is trying to display and he's getting the "Something went wrong" which is an IIS error.

Hence the application pool recycling.
Server engineer
Commented:
I;m not asking him to troubleshoot on the Aw snap error, I'm asking him to troubleshoot the 15 steps which are related to Chrome.

Why are u again and again coming to the point of IIS recycle. When he is saying OWA is working fine in IE, then do you think recycling the app pool will do good. I know there is no impact in recycling the app pool, but where is the logic.

Recycle app pool would be required if the issue would be globally for all user and OWA is not working either in IE or chrome. Acting smart will not help but to think differently will help a lot my little friend.
AlexSenior Infrastructure Analyst

Commented:
Because the issue is NOT with chrome. There are differences in communication between each browser.

Take this, have a read.

https://www.cpisolutions.com/blog/how-to-resolve-exchange-2013-http-500-error-for-users-in-owaecp/
Saif ShaikhServer engineer

Commented:
That article which you pinged says "I had a client contact me and said there were a handful of users that were experiencing a 500 Error".

They are all getting issues in all versions of IE, Chrome, Firefox. It clearly mentioned in the article that there are also facing issue in IE.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Open with Ingonito mode/private window and check.

Use  iiscrypto (https://www.nartac.com/Products/IISCrypto GUI) chose the "Best Practice" option and reboot.
Eprs_AdminSystem Architect

Author

Commented:
sometimes you need to recycle the IIS.
It is the same when you migrate mailboxes to a new mail server. Sometimes outlook will not work.
After recycle the IIS APPPool then it works, even when just one client is involved.

Thanks to all.

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