Andrew N. Kowtalo
asked on
Unable to connect to Citrix
Hello Gents. I have an issue with a Citrix user attempting to login to an application called Time Clock. When he attempts to login, he gets the following message The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on. He is currently running Windows 7 Pro on his machine and the servers he is authenticating to is 2008 R2. I did some searching and found old outdated disconnected articles. Can someone tell me how to get this fixed? He needs to do his time card and is unable to. He has tried on various internet connections as well as on and off his vpn tunnel. Hes rebooted his machine several times and I have restarted all 3 of the companies xenapp servers in hopes it would fix it with no success.
He needs to get his timecard submitted asap.
He needs to get his timecard submitted asap.
ASKER
Alex where do I do this? Just for troubleshooting purposes I just restarted the entire Citrix server since its early and no one is logged in. Do you think that may have cleared it up?
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ASKER
Ok I will hope the reboot fixes it if not I will try your suggestion.
ASKER
Darn rebooting it didnt work.. Same thing. I am clearing profiles in the citrix server.
ASKER
There is 1 citrix server and 3 xenapp servers where should I clear the profile out of?
ASKER
I can get into the citrix session which is the xenapp server with my login. I cant find the 2 users who are stuck. Their profiles do not exist.
Does the user have a roaming profile?
Go to active directory and check terminal services profile, if there is a location there, go there and rename the profile.
DO NOT DELETE IT!
Regards
Alex
Go to active directory and check terminal services profile, if there is a location there, go there and rename the profile.
DO NOT DELETE IT!
Regards
Alex
ASKER
Alex let me go and check.
ASKER
Alex the RDSUP blank. There is no profile path.
OK,
So when the user tries to connect, what citrix box are they connecting to? Have you gone into connection manager on the desktop to check?
Thanks
Alex
So when the user tries to connect, what citrix box are they connecting to? Have you gone into connection manager on the desktop to check?
Thanks
Alex
ASKER
Theres a few. They have a Sage box, Timeclock, a citrix desktop. All 3 connect to the XENAPP2 servers. My login allows me to access the desktop. I am currently letting the user run sage from my login since she has serious reports that need to get done. I am just trying to find out where her login is hung. All the applications run off that server it seems even though there are 3 xenapp servers.
ASKER
What if I build her a new AD profile copy her original login and have her use that to login to the citrix environment?
ASKER
So the new AD profile threw another new error. Cannot reach server. Check your network connection or contact your help desk to assistance. They are currently running on 7.0 I am being told by Citrix this is outdated and they need to get up to 7.15. Which I am not even sure this will correct the problem. Thoughts? Perhaps I should let her use the accounts that work until they get off Citrix all together?
Can post a screen capture of the error messages?
ASKER
Here ya go.
newcitrixerror.JPG
newcitrixerror.JPG
It seems that a configuration file or registry is missing for the application.
It doesn't know what server to contact.
Do you know how the applicatin is configured? Is it a user configuration or a system configuration?
It doesn't know what server to contact.
Do you know how the applicatin is configured? Is it a user configuration or a system configuration?
ASKER
Olivier that is a really good question unfortunately I do not. Currently the only reason they are using Citrix is to access Sage and a Time clock application. The actual citrix server and citrix web along with the xenapp servers are running on 2003 and 2008 R2. They are only using 7.0 so they are out of support scope. I did look in the AD account however could not find anything under RDSUP tab and it was blank so to try and figure that part out I would have no clue where to look. It just seems weird 2 accounts can connect 2 can not. I know they currently have 60 licenses and are only utilizing 5. Their XENAPP 1 server which runs Citrix Studio is the host. Looked at some of the application errors in event viewer and here is what I see.
The connection between the Citrix Broker Service and the database has been lost.
Error details:
Exception 'Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=21310; handshake=5; ' of type 'System.Data.SqlClient.Sql Exception' .
Ensure that the database is correctly configured and accessible.
The Citrix Broker Service cannot contact the license server '10.1.1.24'.
Please ensure that the license server is functioning correctly and that the details identifying the license server are correct in the XenDesktop configuration.
The Citrix Broker Service failed to read some configuration settings from the database. Check that the database is configured correctly.
Error details:
Exception 'Cannot connect to database server' of type 'Citrix.Fma.Sdk.Dal.DALCon nectionFai ledExcepti on'.
The Citrix Broker Service experienced an internal error while enforcing a power policy. The service failed in its interaction with the XenDesktop database and was unable to determine the policy actions needed.
There might be a configuration problem in the XenDesktop database. Check that the database schema is correct.
Error details:
Exception 'Database not found or not accessible' of type 'Citrix.Fma.Sdk.Dal.DALDat abaseNotFo undExcepti on'.
Could not communicate with privileged service. Error was System.ServiceModel.Endpoi ntNotFound Exception: There was no endpoint listening at net.pipe://localhost/Citri x/Privileg edAdminSer vice that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://localhost/Citr ix/Privile gedAdminSe rvice' could not be found on your local machine.
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channe ls.PipeCon nectionIni tiator.Get PipeName(U ri uri, IPipeTransportFactorySetti ngs transportFactorySettings)
at System.ServiceModel.Channe ls.NamedPi peConnecti onPoolRegi stry.Named PipeConnec tionPool.G etPoolKey( EndpointAd dress address, Uri via)
at System.ServiceModel.Channe ls.Connect ionPoolHel per.TakeCo nnection(T imeSpan timeout)
at System.ServiceModel.Channe ls.Connect ionPoolHel per.Establ ishConnect ion(TimeSp an timeout)
at System.ServiceModel.Channe ls.ClientF ramingDupl exSessionC hannel.OnO pen(TimeSp an timeout)
at System.ServiceModel.Channe ls.Communi cationObje ct.Open(Ti meSpan timeout)
at System.ServiceModel.Channe ls.Service Channel.On Open(TimeS pan timeout)
at System.ServiceModel.Channe ls.Communi cationObje ct.Open(Ti meSpan timeout)
at System.ServiceModel.Channe ls.Service Channel.Ca llOnceMana ger.CallOn ce(TimeSpa n timeout, CallOnceManager cascade)
at System.ServiceModel.Channe ls.Service Channel.En sureOpened (TimeSpan timeout)
at System.ServiceModel.Channe ls.Service Channel.Ca ll(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channe ls.Service ChannelPro xy.InvokeS ervice(IMe thodCallMe ssage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channe ls.Service ChannelPro xy.Invoke( IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Pr oxies.Real Proxy.Hand leReturnMe ssage(IMes sage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Pr oxies.Real Proxy.Priv ateInvoke( MessageDat a& msgData, Int32 type)
at Citrix.PrivilegedService.C ontract.IP rivilegedA dminServic e.GetStatu s()
at Citrix.PrivilegedService.C lientProxy .Privilege dAdminServ iceClientP roxyWrappe r.GetStatu s()
at Citrix.Storefront.Privileg edServiceP roxy.GetSt atus().
Could not communicate with privileged service. Error was System.ServiceModel.Endpoi ntNotFound Exception: There was no endpoint listening at net.pipe://localhost/Citri x/Privileg edAdminSer vice that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://localhost/Citr ix/Privile gedAdminSe rvice' could not be found on your local machine.
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channe ls.PipeCon nectionIni tiator.Get PipeName(U ri uri, IPipeTransportFactorySetti ngs transportFactorySettings)
at System.ServiceModel.Channe ls.NamedPi peConnecti onPoolRegi stry.Named PipeConnec tionPool.G etPoolKey( EndpointAd dress address, Uri via)
at System.ServiceModel.Channe ls.Connect ionPoolHel per.TakeCo nnection(T imeSpan timeout)
at System.ServiceModel.Channe ls.Connect ionPoolHel per.Establ ishConnect ion(TimeSp an timeout)
at System.ServiceModel.Channe ls.ClientF ramingDupl exSessionC hannel.OnO pen(TimeSp an timeout)
at System.ServiceModel.Channe ls.Communi cationObje ct.Open(Ti meSpan timeout)
at System.ServiceModel.Channe ls.Service Channel.On Open(TimeS pan timeout)
at System.ServiceModel.Channe ls.Communi cationObje ct.Open(Ti meSpan timeout)
at System.ServiceModel.Channe ls.Service Channel.Ca llOnceMana ger.CallOn ce(TimeSpa n timeout, CallOnceManager cascade)
at System.ServiceModel.Channe ls.Service Channel.En sureOpened (TimeSpan timeout)
at System.ServiceModel.Channe ls.Service Channel.Ca ll(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channe ls.Service ChannelPro xy.InvokeS ervice(IMe thodCallMe ssage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channe ls.Service ChannelPro xy.Invoke( IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Pr oxies.Real Proxy.Hand leReturnMe ssage(IMes sage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Pr oxies.Real Proxy.Priv ateInvoke( MessageDat a& msgData, Int32 type)
at Citrix.PrivilegedService.C ontract.IP rivilegedA dminServic e.GetStatu s()
at Citrix.PrivilegedService.C lientProxy .Privilege dAdminServ iceClientP roxyWrappe r.GetStatu s()
at Citrix.Storefront.Privileg edServiceP roxy.GetSt atus().
.NET Runtime Optimization Service (clr_optimization_v4.0.303 19_32) - Failed to execute command from the offline queue: uninstall "MiguiControls, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad3 64e35, processorArchitecture=msil ". The error returned was Error: The specified assembly is not installed.
.
I will post logs next from XENAPP2 which is where they are authenticating to.
The connection between the Citrix Broker Service and the database has been lost.
Error details:
Exception 'Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=21310; handshake=5; ' of type 'System.Data.SqlClient.Sql
Ensure that the database is correctly configured and accessible.
The Citrix Broker Service cannot contact the license server '10.1.1.24'.
Please ensure that the license server is functioning correctly and that the details identifying the license server are correct in the XenDesktop configuration.
The Citrix Broker Service failed to read some configuration settings from the database. Check that the database is configured correctly.
Error details:
Exception 'Cannot connect to database server' of type 'Citrix.Fma.Sdk.Dal.DALCon
The Citrix Broker Service experienced an internal error while enforcing a power policy. The service failed in its interaction with the XenDesktop database and was unable to determine the policy actions needed.
There might be a configuration problem in the XenDesktop database. Check that the database schema is correct.
Error details:
Exception 'Database not found or not accessible' of type 'Citrix.Fma.Sdk.Dal.DALDat
Could not communicate with privileged service. Error was System.ServiceModel.Endpoi
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
Exception rethrown at [0]:
at System.Runtime.Remoting.Pr
at System.Runtime.Remoting.Pr
at Citrix.PrivilegedService.C
at Citrix.PrivilegedService.C
at Citrix.Storefront.Privileg
Could not communicate with privileged service. Error was System.ServiceModel.Endpoi
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
at System.ServiceModel.Channe
Exception rethrown at [0]:
at System.Runtime.Remoting.Pr
at System.Runtime.Remoting.Pr
at Citrix.PrivilegedService.C
at Citrix.PrivilegedService.C
at Citrix.Storefront.Privileg
.NET Runtime Optimization Service (clr_optimization_v4.0.303
.
I will post logs next from XENAPP2 which is where they are authenticating to.
ASKER
Here are some logs from the XENAPP2 server they use that they are unable to login to.
Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1- 5-21-72051 607-705191 716-487165 14-5845.ba k). hr = 0x80070539, The security ID structure is invalid.
.
Operation:
OnIdentify event
Gathering Writer Data
Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3 bee2926fd7 f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {c4233687-a8b0-4bfe-9fd1-1 cbb7933ecb b}
The Citrix Desktop Service failed to obtain a list of delivery controllers with which to register.
Please ensure that the Active Directory configuration for the farm is correct, that this machine is in the appropriate Active Directory domain and that one or more delivery controllers have been fully initialized.
Refer to Citrix Knowledge Base article CTX117248 for further information.
Error details:
Exception 'The request channel timed out while waiting for a reply after 00:00:02. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.' of type 'System.TimeoutException'
The Citrix Desktop Service failed to obtain a list of delivery controllers with which to register.
Please ensure that the Active Directory configuration for the farm is correct, that this machine is in the appropriate Active Directory domain and that one or more delivery controllers have been fully initialized.
Refer to Citrix Knowledge Base article CTX117248 for further information.
Error details:
Exception 'The request channel timed out while waiting for a reply after 00:00:02. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.' of type 'System.TimeoutException'
(User Profile Service)
Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Faulting application name: A4WCONTAINERXP.EXE, version: 6.2.0.0, time stamp: 0x52b2a0bb
Faulting module name: msxml6.dll, version: 6.30.7601.24498, time stamp: 0x5d2997b5
Exception code: 0xc0000005
Fault offset: 0x00001fc8
Faulting process id: 0x2e7c
Faulting application start time: 0x01d57d319d92ebf9
Faulting application path: C:\Program Files (x86)\Sage\Sage Accpac\runtime\A4WCONTAINE RXP.EXE
Faulting module path: C:\Windows\System32\msxml6 .dll
Report Id: 0a479ce2-e925-11e9-b97a-00 5056b34498
Faulting application name: A4WCONTAINERXP.EXE, version: 6.2.0.0, time stamp: 0x52b2a0bb
Faulting module name: msxml6.dll, version: 6.30.7601.24498, time stamp: 0x5d2997b5
Exception code: 0xc0000005
Fault offset: 0x00001fc8
Faulting process id: 0x2e7c
Faulting application start time: 0x01d57d319d92ebf9
Faulting application path: C:\Program Files (x86)\Sage\Sage Accpac\runtime\A4WCONTAINE RXP.EXE
Faulting module path: C:\Windows\System32\msxml6 .dll
Report Id: 0a479ce2-e925-11e9-b97a-00 5056b34498
File access may be denied. User '(username)' experienced a long delay while file 'C:\Users\UN\ntuser.ini' was fetched from the user store. Cause: The user tried to access the file but Profile management detected such a significant delay in this operation that access may be denied. The user received an error message. This may be due to antivirus software preventing access to the file in the user store. Action: Consult the Profile management documentation for troubleshooting and configuration advice on enterprise antivirus products.
File access may be denied. User 'UN' experienced a long delay while file 'C:\Users\UN\ntuser.ini' was fetched from the user store. Cause: The user tried to access the file but Profile management detected such a significant delay in this operation that access may be denied. The user received an error message. This may be due to antivirus software preventing access to the file in the user store. Action: Consult the Profile management documentation for troubleshooting and configuration advice on enterprise antivirus products.
File access may be denied. User 'UN' experienced a long delay while file 'C:\Users\UN\ntuser.ini' was fetched from the user store. Cause: The user tried to access the file but Profile management detected such a significant delay in this operation that access may be denied. The user received an error message. This may be due to antivirus software preventing access to the file in the user store. Action: Consult the Profile management documentation for troubleshooting and configuration advice on enterprise antivirus products.
^^^ I think these may be the cause but not sure.
Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-
.
Operation:
OnIdentify event
Gathering Writer Data
Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {c4233687-a8b0-4bfe-9fd1-1
The Citrix Desktop Service failed to obtain a list of delivery controllers with which to register.
Please ensure that the Active Directory configuration for the farm is correct, that this machine is in the appropriate Active Directory domain and that one or more delivery controllers have been fully initialized.
Refer to Citrix Knowledge Base article CTX117248 for further information.
Error details:
Exception 'The request channel timed out while waiting for a reply after 00:00:02. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.' of type 'System.TimeoutException'
The Citrix Desktop Service failed to obtain a list of delivery controllers with which to register.
Please ensure that the Active Directory configuration for the farm is correct, that this machine is in the appropriate Active Directory domain and that one or more delivery controllers have been fully initialized.
Refer to Citrix Knowledge Base article CTX117248 for further information.
Error details:
Exception 'The request channel timed out while waiting for a reply after 00:00:02. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.' of type 'System.TimeoutException'
(User Profile Service)
Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Faulting application name: A4WCONTAINERXP.EXE, version: 6.2.0.0, time stamp: 0x52b2a0bb
Faulting module name: msxml6.dll, version: 6.30.7601.24498, time stamp: 0x5d2997b5
Exception code: 0xc0000005
Fault offset: 0x00001fc8
Faulting process id: 0x2e7c
Faulting application start time: 0x01d57d319d92ebf9
Faulting application path: C:\Program Files (x86)\Sage\Sage Accpac\runtime\A4WCONTAINE
Faulting module path: C:\Windows\System32\msxml6
Report Id: 0a479ce2-e925-11e9-b97a-00
Faulting application name: A4WCONTAINERXP.EXE, version: 6.2.0.0, time stamp: 0x52b2a0bb
Faulting module name: msxml6.dll, version: 6.30.7601.24498, time stamp: 0x5d2997b5
Exception code: 0xc0000005
Fault offset: 0x00001fc8
Faulting process id: 0x2e7c
Faulting application start time: 0x01d57d319d92ebf9
Faulting application path: C:\Program Files (x86)\Sage\Sage Accpac\runtime\A4WCONTAINE
Faulting module path: C:\Windows\System32\msxml6
Report Id: 0a479ce2-e925-11e9-b97a-00
File access may be denied. User '(username)' experienced a long delay while file 'C:\Users\UN\ntuser.ini' was fetched from the user store. Cause: The user tried to access the file but Profile management detected such a significant delay in this operation that access may be denied. The user received an error message. This may be due to antivirus software preventing access to the file in the user store. Action: Consult the Profile management documentation for troubleshooting and configuration advice on enterprise antivirus products.
File access may be denied. User 'UN' experienced a long delay while file 'C:\Users\UN\ntuser.ini' was fetched from the user store. Cause: The user tried to access the file but Profile management detected such a significant delay in this operation that access may be denied. The user received an error message. This may be due to antivirus software preventing access to the file in the user store. Action: Consult the Profile management documentation for troubleshooting and configuration advice on enterprise antivirus products.
File access may be denied. User 'UN' experienced a long delay while file 'C:\Users\UN\ntuser.ini' was fetched from the user store. Cause: The user tried to access the file but Profile management detected such a significant delay in this operation that access may be denied. The user received an error message. This may be due to antivirus software preventing access to the file in the user store. Action: Consult the Profile management documentation for troubleshooting and configuration advice on enterprise antivirus products.
^^^ I think these may be the cause but not sure.
ASKER
Here is the log files from the server in csv
application-log.csv
application-log.csv
Andrew, these logs are showing highly critical dysfonctionment of the Citrix farm.
Are you able to open Citrix Studio and perform any task?
Like viewing the properties or creating a Delivery Group?
Are you able to open Citrix Studio and perform any task?
Like viewing the properties or creating a Delivery Group?
ASKER
Olivier I haven't tried. I can see the license information within the Studio and such it lets me navigate. I havent tried to create anything. Keep in mind this infrastructure is ancient. I am just trying to bandaid paperclip and rubberband it to keep it somewhat alive.
Do you know if they have deployed Citrix Director by any chance?
It will show you the current state of the servers and farm components.
I understand that you publish applications, but no desktops?
Sometimes it's easier to troubleshoot the desktop environment.
You could edit the Delivery Group, and add a desktop, and restrict the desktop use for this specific user (and your user also). If the user accepts to give you his/her password then try logging to the publish desktop.
See if the environment is working fine, File Explorer, basic apps. And the clock/sage application.
It will show you the current state of the servers and farm components.
I understand that you publish applications, but no desktops?
Sometimes it's easier to troubleshoot the desktop environment.
You could edit the Delivery Group, and add a desktop, and restrict the desktop use for this specific user (and your user also). If the user accepts to give you his/her password then try logging to the publish desktop.
See if the environment is working fine, File Explorer, basic apps. And the clock/sage application.
ASKER
There is a citrix desktop that you can login from the boxes. When she tries to login she is getting the same RDS is busy error but my login and another login works to that same Citrix Desktop box.
On the server, in the Task Manager (show processes for all users) / Users tab, is she already logged in on that server before trying to login to the Desktop?
ASKER
No it only shows my login. She did have a profile under the advanced profiles tab which I deleted.
Have you rebooted the server recently? Any recent Windows update?
If not it could be interesting to reboot and check the Windows Update status.
I wonder if the RDS licence server is still valid. Also, it can be a GPO creating the issue.
If you create a new test user in AD, in the same OU as the user having the issue, and login to the Citrix desktop, is it working?
If not it could be interesting to reboot and check the Windows Update status.
I wonder if the RDS licence server is still valid. Also, it can be a GPO creating the issue.
If you create a new test user in AD, in the same OU as the user having the issue, and login to the Citrix desktop, is it working?
ASKER
I can assure the server has been restarted several times. I am unsure where to check the RDS license server. 2 users are able to get in 2 arent my assumption is RDS is somewhat working. What GPO do you think would cause 2 users to work and 2 not to? I did mimic the users account in the same OU and the new error I listed popped up.
If there is a problem with the RDS licence server then you can only have 2 users at the same time on the Windows server.
Can you connect more than 2 users at the same time on the server?
If you added a test account in the same OU and get the error, what happens if you move the user object to another OU?
Can you connect more than 2 users at the same time on the server?
If you added a test account in the same OU and get the error, what happens if you move the user object to another OU?
ASKER
I havent tried to move the users AD profile to a different OU as of yet. I can try and locate the OU my account is listed in and move it there and see what happens. Do you think this will fix it?
Yes it's important to test in a different OU. The problem could be coming from a bad GPO.
(I'm assuming that the Loopback Policy hasn't been setup in the server OU)
Also, try to login more than 2 users at the same time. If you can't login three or four users and get the error, it's probably an RDS Licence server problem.
(I'm assuming that the Loopback Policy hasn't been setup in the server OU)
Also, try to login more than 2 users at the same time. If you can't login three or four users and get the error, it's probably an RDS Licence server problem.
ASKER
I dont know all the users that use citrix there are only a couple so there may not be more than 4 lol. I will move her test account I setup to a different OU and see what happens.
ASKER
I moved her account to the administrators OU which is full rights and still showing the RDS server as busy.
It's important to know if there is a RDS licence issue.
I like testing with a real logon test instead of just checking the RDS licence server.
I suggest you to create 4 test account, UserA, UserB, UserC, USerD, and log them on the same server.
Or you could check if the licence server has been configured on the RDS server.
Go to Start -> All Programs -> Remote Desktop Services -> Remote Desktop Session Host Configuration menu option. Within this tool, double click on the Remote Desktop licensing mode entry located in the Edit settings box listed under Licensing and check the RDS licence server in the list.
Another thing, the profile could be corrupted in the registry.
Open the Registry Editor, regedit, and navigate to:
If yes, then delete the SID key or, safer, rename it to .OLD.
And make sure to delete the profile on the local disk in C:\users.
(or rename it to .old)
I like testing with a real logon test instead of just checking the RDS licence server.
I suggest you to create 4 test account, UserA, UserB, UserC, USerD, and log them on the same server.
Or you could check if the licence server has been configured on the RDS server.
Go to Start -> All Programs -> Remote Desktop Services -> Remote Desktop Session Host Configuration menu option. Within this tool, double click on the Remote Desktop licensing mode entry located in the Edit settings box listed under Licensing and check the RDS licence server in the list.
Another thing, the profile could be corrupted in the registry.
Open the Registry Editor, regedit, and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
For each key (with the SID value), look for the value "ProfileImagePath" and check if one correspond to the user account name.If yes, then delete the SID key or, safer, rename it to .OLD.
And make sure to delete the profile on the local disk in C:\users.
(or rename it to .old)
Regards
Alex