android Phone losing messaging facility

Melody Scott
Melody Scott used Ask the Experts™
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Our Android phone keeps losing its messaging function. It will receive notices about Gmail, but if we're waiting for a notification to come in from say twitter, because we need a code to help us log in, that type of message isn't arriving.

We've fixed it a few times by going into apps, then messaging, and deleting the cache and storage, then rebooting. But it's a huge pain to have to do that, and it takes 15 minutes or more for that to work.

Anything we can do?
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It is most likely a notifications permissions issue. Check that the Twitter app, for instance, had the notification permission set to on .

Author

Commented:
It was working fine, then stopped working. Sorry, that's an important bit of information I left out. I'll check the two apps in question though.
An Android update may reset your notification settings
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Author

Commented:
Notifications on both apps are set to normal.
Is normal what you expected?

Author

Commented:
Yes, it is.

Author

Commented:
What we're thinking is that it's texts that don't come in. We get email notifications and news, etc. But if someone sends a text with (for instance) a code to help log us back into twitter, or a text on a sale at Amazon, those don't come in. Then if we go through the process of clearing cache etc, they begin to arrive again.

We are in the office all the time, so we don't use the smart phone much. People don't text us, they email us. So the only texts that come in unless we're traveling are those types. I know, weird.

Author

Commented:
I had moved the amazon app onto the SIM card, I've moved it back to internal storage, we'll see if that helps. Hadn't ever moved the twitter app though.
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Commented:
I had moved the amazon app onto the SIM card, I've moved it back to internal storage, we'll see if that helps. Hadn't ever moved the twitter app though. a non issue here

someone sends a text with (for instance) a code to help log us back into twitter, or a text on a sale at Amazon, those don't come in Those are SMS messages and have little or nothing to do with applications or the android part of your phone but the phone part of your phone which requires a connection to your cellular carrier.

Author

Commented:
Hi, thanks for that, I am waiting for it to happen again, and when it does we'll call the phone.

Author

Commented:
Hi, It happened again, and as you suggested, there were no bars. I couldn't call the phone either. Although we'd just restarted the phone, we rebooted it again and we got bars. I guess next time we'll take it outside and see if the bars come up. Thanks for clearing up what the issue was!

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