Windows 10 printers seen, but not showing in Office print dialog

Steven Helms
Steven Helms used Ask the Experts™
on
The Windows 10 printers are present in Settings | Devices and Printers.
In Word, Excel and Adobe Reader, etc, the printers do not appear.  The Print dialog states "No Printers Installed".
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Paul MacDonaldDirector, Information Systems

Commented:
Does this problem persist after a reboot?

Are the printers local or networked?
Steven HelmsIT Support

Author

Commented:
Yes, after a reboot problem continues.  All network printers.
Steven HelmsIT Support

Author

Commented:
Well, even the OneNote and Microsoft Print to PDF do not appear.
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Paul MacDonaldDirector, Information Systems

Commented:
Possibly an OS or .NET issue then.

Open a command prompt with administrative privileges and run...
     SFC /SCANNOW
...and once that's done, run...
     DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
...neither command is case-sensitive.

Once they're both done, reboot and see if the problem persists.
Steven HelmsIT Support

Author

Commented:
Print Spooler was stopped.  After starting, stopping, starting and restarting, the printers are appearing in applications/print dialogs.  The Print Spooler is not staying in the "Running" state.  System Log Event ID 7034.  Windows 10 v1809.  Going to try upgrade to v1903 although WU says v1903 is not ready for Dell OptiPlex 7040.
Steven HelmsIT Support

Author

Commented:
I will try your suggestion before upgrading to v1903
Steven HelmsIT Support

Author

Commented:
Bummer.   Print Spooler was running after restart and then stopped.
Paul MacDonaldDirector, Information Systems

Commented:
You can try the upgrade to v1903.  I couldn't hurt.

Is there anything in the event logs that points to why the spooler is stopping?  You can try restarting the spooler a few times just to generate a few messages...
Distinguished Expert 2017

Commented:
Please post an image of the print dialog, check whether the dialog has scroll bars through which you can look.
The other consideration is under what credentials office products run such that user does not have the printers that are deployed on a per user versus per system basis.
Top Expert 2013

Commented:
do the printers show when printing a txt file?
you can run a repair on office what verzion do you have?
IT Support
Commented:
The event logs only showed the Print Server stopping three times.  We had the Printer Server service set to restart three times upon failure.
I noticed an old printer listed.  Removed it.  Then went into Print Server Manager and removed old HP and Brother drivers.  The Print server is now running consistently and the printers show up in print dialog boxes.  I did not install a Windows 10 cumulative update.  Thank you for your help Paul.

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