Update firmware on Dell Wyse d90d7

Joe Danyi
Joe Danyi used Ask the Experts™
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What is the process to successfully update the firmware on a Dell Wyse D90D7? I have been unsuccessful in updating the embeded Windows 7 OS. The most recent Build Number 7092 15 Apr 2019 is what I tried to use to re-image.
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Tony JohncockLead Technical Architect

Commented:
How did you try to re-image it?

You have two options: Either download the USB imaging tool from here: https://downloads.dell.com/wyse/USBFT/ and then use this with the firmware to create a bootable USB stick.

Alternatively, you can try to push out the image from the WDM or newer Dell (Wyse) Management Suite to push out the image.

Whichever method you use, I would suggest you install the new image, configure it to your own uses as there seems to be a lot less optimisation on the newer versions of OS out of the box and then re-capture the image.

Bear in mind if you want to use Wyse Device Manager, you need the .INI file that is sent down to the thin clients to be altered to allow the upgrade of firmware. You also need the files in the right place on the FTP portion of the server.

To test, you could look at using the <MAC ADDRESS>.INI files to target specific devices, but this also needs the main .INI file configuring.
Joe DanyiOwner

Author

Commented:
I used the usb configuration tool to load the install image to a usb drive. Then I plug the drive into the wyse terminal and tap "p" until the boot options come up and i select the usb drive. I go through the menus and this is were it told me the flash storage wasn't large enough. I upgraded that and now it won't boot from usb.

I tried a second device and it won't even detect that there is a usb drive plugged in.
Tony JohncockLead Technical Architect

Commented:
It would help if you described, step by step, what you are actually pressing and selecting because on the face of it it sounds like you're trying to PULL the image from the thin client to the USB stick, whereas you need to PUSH the image from the USB stick to the Thin Client.

What version of the USB tool are you using?

Again - please try to provide some detailed information because at the moment you're missing out key (well - all) steps.
Joe DanyiOwner

Author

Commented:
Here's the steps I went through

1. download and install firmware tool 3.2
2. download embedded W7 OS Build Number 7092
3. Using the usb firmware tool, load usb drive with the os to push to device
4. Once image is on usb, plug into Wyse device and hit "p" to show boot options

At this point I had different results from the two Wyse stations I tried
The first one could see the usb drive but would not boot to it
The second one could not see the usb drive at all, regardless of usb port or usb drive (I tried multiple)

Ultimately I'm trying to determine what the correct procedure looks like to update these older terminals or if I need to just not bother and upgrade them to newer devices that are still under warranty.
Lead Technical Architect
Commented:
Well have you tried the step of ensuring that the USB and USB Boot is enabled in the BIOS for the one that won't boot?

The default BIOS password is Fireport (note the capital F)

Don't use 64GB sticks - these won't work. Try a 32GB and ensure it's formatted FAT32 not NTFS

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