Remote user - RDS Startup environment - program starts minimized and can't see it on screen

g8rcub
g8rcub used Ask the Experts™
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This is an odd issue I can't figure out.  I have several remote users who log in to our network through a Sonicwall using NetExtender then into our Terminal Server through Remote Desktop.  They are set up in the Environment tab in Active Directory to start the specific program they need upon login so they are just taken directly to the login for that program (Abila HRMS HR program).

One user (MP) can login just fine and after connecting through Remote Desktop they see the login screen for Abila HRMS. This is where the problem starts.  The user logs in to HRMS and then just sees a blank screen (note: this user is using a laptop).

I had another user (SK) login at her Desktop computer using the other user's credentials and after logging into HRMS, she sees the HRMS program running minimized.  She maximized the program and disconnected from the session leaving the program up and then the other user (MP) was able to login to HRMS and see the program.  But if he logs out and tries to get back in, the same thing happens.  I tested MP's login from a laptop and had the same issue, I just see the blank screen.

Basically the HRMS program is starting minimized and the user MP can't see it as it must be off screen on his laptop (and from the laptop I tested from), but the user SK from her desktop can see the minimized program at the bottom and then maximize.

Is there some sort of setting that would force the program to start maximized for this user?
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The application runs fine locally?

Author

Commented:
Yes if I am on the server as Admin and open the HRMS program then log in as this user, it comes up fine.  It is just off screen for this user and just on his laptop (and the laptop I tested with using is credentials).  The other user (SK) on the Desktop logged in as MP and was able to see the minimized program on her screen at least so she could maximize.  It is just minimized off the screen for MP and there is no way to scroll to it.

I can see the program running in Task Manager on the server and in the session (by ctrl - alt - end) but it just won't show up since the minimized window is off screen.  Very strange.
Very strange.

Indeed, I'm assuming this hasn't been a problem until now? Or have they just started trying to access it remotely?

Anything in the server or sonicwall logs for the time of the connection?
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Distinguished Expert 2018
Commented:
A good trick to fix this is to select the program in the taskbar and then keep the windowskey pressed while pressing the left arrow key repeatedly. It should move the window to the visible area.

Author

Commented:
Thank you McKnife I had the user try this and it worked!  What causes that to occur?

kenfcamp it has come up here and there over the years but usually by me going in on another computer and maximizing it (like their other user SK did for him today) it would stay.  I didn't check the sonicwall logs since that connection is working well, it is just the Remote Desktop portion that was the issue, I didn't see anything out of the ordinary with the logs.

It looks like the user was minimizing the program within the remote environment and this is causing it to disappear.  What he meant to do was minimize the whole remote session so he could access other files on his local laptop but was minimizing the HRMS program within the remote connection that made it disappear and stay that way.  I asked him to just leave that alone and simply log out of the program when he is finished which initiates a log out of the remote connection.  Hopefully this will not happen moving forward.
Distinguished Expert 2018

Commented:
I don't know and honestly, I don't care why windows does all the weird things, sometimes.
Windows possibly sees a non-existent screen and sends the program window onto that one.

Author

Commented:
Either way, thank you!  This one was driving me crazy.

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