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Help with Cognos error 'Metadata not available'

I had this question after viewing how do you back up the cognos fm model.

I just started at a new company and they are having trouble with the model.xml that all files for the framework are located on the network - the reports run but can not be modified the error returned is 'Metadata not available.' they did put a copy of the model.xml and the .cpf file to make it available but I'm not sure how to fix the error. Any help will be greatly appreciated.
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goldieretriever
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