Sam Slaughter
asked on
Windows 7 Blue Screen of Death Minidump file analysis request
Greetings wise wizards of EE:
I'm helping a friend with an aging Windows 7 desktop PC, that just recently produced the dreaded Blue Screen of Death, and then restarted normally. I remoted in and copied the Minidump file produced by the BSOD from the C:\Windows\Minidump folder, which I attach to this inquiry.
I now am requesting an analysis of the Minidump file. Though I am grateful for any response, I would request a specific analysis of the final, rather than just general or security advice, so that I can tackle the solution directly.
Many thanks in advance,
Zovoth101419-16270-01.dmp
I'm helping a friend with an aging Windows 7 desktop PC, that just recently produced the dreaded Blue Screen of Death, and then restarted normally. I remoted in and copied the Minidump file produced by the BSOD from the C:\Windows\Minidump folder, which I attach to this inquiry.
I now am requesting an analysis of the Minidump file. Though I am grateful for any response, I would request a specific analysis of the final, rather than just general or security advice, so that I can tackle the solution directly.
Many thanks in advance,
Zovoth101419-16270-01.dmp
ASKER CERTIFIED SOLUTION
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if testing the ram does not show the problem, i would also test the disk
you can test the RAM as sown above by switching, and running with 1 stick at the time, or use memtest86+ https://www.memtest.org
if you want to test the disk, i suggest to use UBCD :
Hardware diagnostic CD UBCD
-------------------------- ---------- ---------- -----
go to the download page, scroll down to the mirror section, and click on a mirror to start the download
Download the UBCD and make the cd <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download
since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/
If you want also the Ram tested - run memtest86+ at least 1 full pass, - you should have NO errors!
direct download : http://www.memtest.org/
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive) from the HDD section - long or advanced diag ! (runs at least for30 minutes)
http://www.ultimatebootcd.com/
** you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox
for completeness -here's how i handle disk problems : https://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
==>>****in order to be able to boot from CD or usb - you may have to disable secure boot in the bios
you can test the RAM as sown above by switching, and running with 1 stick at the time, or use memtest86+ https://www.memtest.org
if you want to test the disk, i suggest to use UBCD :
Hardware diagnostic CD UBCD
--------------------------
go to the download page, scroll down to the mirror section, and click on a mirror to start the download
Download the UBCD and make the cd <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download
since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/
If you want also the Ram tested - run memtest86+ at least 1 full pass, - you should have NO errors!
direct download : http://www.memtest.org/
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive) from the HDD section - long or advanced diag ! (runs at least for30 minutes)
http://www.ultimatebootcd.com/
** you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox
for completeness -here's how i handle disk problems : https://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
==>>****in order to be able to boot from CD or usb - you may have to disable secure boot in the bios
ASKER
Greetings MASQ, noxcho & nobus:
Many thanks for your help in deciphering the BSOD error message. It does make sense that it was a memory issue, as the modules were replaced one week ago, and the owner purchased from Amazon rather than Crucial, against my recommendation... perhaps she received a bad module or the like.
Anyhoo, I greatly appreciate your timely and helpful responses... may the wind be at your back!
Zovoth
Many thanks for your help in deciphering the BSOD error message. It does make sense that it was a memory issue, as the modules were replaced one week ago, and the owner purchased from Amazon rather than Crucial, against my recommendation... perhaps she received a bad module or the like.
Anyhoo, I greatly appreciate your timely and helpful responses... may the wind be at your back!
Zovoth
Thanks for feedback and good wishes Zovoth! Wish you the same.
The BSOD refers to memory management and RAM is a suspect number one here.