Windows 10 Upgrade fails.

Sheldon Livingston
Sheldon Livingston used Ask the Experts™
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Using the Media Creation Tool to try and upgrade Windows 7 Home Premium. I get to about 69% of the final stage and it fails.

I've removed the extra video card and disabled Defender.

Any other thoughts?
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Distinguished Expert 2017

Commented:
you need to run the advisor to make sure your system is suitable for upgrade.
Sheldon LivingstonConsultant

Author

Commented:
What advisor
Distinguished Expert 2017

Commented:
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Sheldon LivingstonConsultant

Author

Commented:
That link brings you to the media creation tool... not an advisor.
Sheldon LivingstonConsultant

Author

Commented:
Found an advisor... it fails stating that it cannot connect to the Microsoft server.
Distinguished Expert 2017

Commented:
Is your system joined to an AD domain?

Check name servers that are being used on the system.
Top Expert 2013

Commented:
what pc model is this?
i would test the disk to be sure it has no bad sectors -  best use the manufacturers tool -  WD for WD drives, seagate for seagate ones - etc... ( you can download them)
i use the ubcd for this  :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
Sheldon LivingstonConsultant

Author

Commented:
I have given up on this project... wasted 13 hours. Thanks for all the assists.
Top Expert 2013

Commented:
looking for a solution is NEVER wasted time
Sheldon LivingstonConsultant

Author

Commented:
Maybe frustrated would have been a better term. You'd try something out and then have to wait 45 - 60 minutes for it to look for downloads, etc.

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