mcrmg
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Network printer loses connection
Hi,
One of the printers in our office network would get disconnected every now and then. It is my boss's printer, only used by him. It would be working fine and not working all of a sudden. I had to remove the printer and rejoin it into the network. I use wire connection.
Any ideas? thanks
One of the printers in our office network would get disconnected every now and then. It is my boss's printer, only used by him. It would be working fine and not working all of a sudden. I had to remove the printer and rejoin it into the network. I use wire connection.
Any ideas? thanks
Check the cabling, check the switch port, also make sure there isn't an IP address conflict.
Are you printing to it by IP address? I find that the print drivers that try to find the printer tend to quit finding the printer after a while.
ASKER
yes, I have checked them, they are okay. The printer would work for a few weeks and stopped working. Thank you very much.
ASKER
@CompProbSolv
yes, I use IP to set the printer up. thanks
yes, I use IP to set the printer up. thanks
ASKER
okay, it looks like every time when he tries to print PDF, it cannot be printed. (pdf does not have security)
thanks
thanks
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ASKER
My boss is using his pc now.. lol
I will try your suggestion later. What happened before was when it happened, print jobs would be stuck in the queue. I could restart the job but would not print.
I had to remove (delete) the printer and "re-add" the printer. thanks
I will try your suggestion later. What happened before was when it happened, print jobs would be stuck in the queue. I could restart the job but would not print.
I had to remove (delete) the printer and "re-add" the printer. thanks
ASKER
print from Edge solved the issue. thank you