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Avatar of Cindy Engelhardt
Cindy Engelhardt

asked on

No longer know the password for the SilverShield admin account

I had this question after viewing Unable to login to SFTP (Silvershield).

I have a problem that the software was installed and no one knows what was entered as the password.   I do not have the file name in the help article.   Is there a way to get in to change the password?  We have version 6.1....
Avatar of Dr. Klahn
Dr. Klahn

Since this is security monitoring software my guess is that there is no back door and it will have to be reinstalled.  If there *is* a backdoor, then you should immediately switch to a different security vendor.  But before doing that, talk to the SilverShield support people and see if there is anything they can do to help you.

https://www.silvershield.com/contact-us/

Reading the previous posting it appears they are not answering your emails.  Get on the 800 number, hang on it, and tie it up until you get support.  It's their nickels-per-minute and eventually they will have to deal with you.

To prevent this from happening again, write down the password in your emergency passwords log (you do have one, right?), seal the password log back up in the envelope with a new tamper-evident seal (you do that too, yes?), and have Security lock it in the company safe.
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