Link to home
Start Free TrialLog in
Avatar of C Y
C Y

asked on

Exchange 2016 Active Sync Issue

Hi Expert,

I success setup exchange 2016 active sync, but only my user account is able to send and receive email using mobile active sync and others mailbox are failed to do so.
I checked in exchange admin center (EMC) and their active sync is enabled. and they are able to access OWA as well.
I able to add the affected user profile into my phone but when i open the outlook apps it state connection to the server failed.
I checked in exchange server logs file, there's event id 1040,1053 that are related to activesync.
How can i troubleshoot this?
Thanks.
Avatar of M A
M A
Flag of United States of America image

https://testconnectivity.microsoft.com
Please run a test of Outlook Connectivity, Outlook Autodiscover and activesync
SOLUTION
Avatar of Rajkumar Duraisamy
Rajkumar Duraisamy
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of C Y
C Y

ASKER

Hi everyone, thanks for the suggestion.

But if i select and enable the inherit permission for the specific mailbox, what is the impact?

will it affect the single user only? what area would be affected?

Thanks.
But if i select and enable the inherit permission for the specific mailbox, what is the impact?

No Impact - Exchange server objects will have permission on this object

will it affect the single user only?
Yes

what area would be affected?

No impact.. if you see the change.. permission will inherited to the selected object.