Different data results
A customer has a 5 pc network with a peer-to-peer server. Of the four workstations one of the computers began to get a different set of results from the purchase order module. I ran tests on this pc including hard drive, motherboard, network adapter, and o/s. I have found no problems. The computer was removed and connected to several different computers running the software with a variety of results. I installed a different network adapter with no change in this scenario. I finally installed a temp computer and the issue is resolved. This can be the solution but I would like to find out what happened. What else could be the problem?
nobus
you said "different set of results from the purchase order module" but in order to hel, we need screenshots of what exactly you mean by this
purchase module in what software? Access?
ASKER
No, SiriusGT Accounting that is written in AcuCobol. The program shows all users the same list of po's. But starting last month this one computer began to 'see' po's differently. When a user needs to issue a po the program provides the next sequential number. If there are 4 users each one could give a po and the po's would be sequential. The computer in question saw all of the po's given before the 1st week of Sept and after that only the ones generated on that pc. The other 3 saw all po's given before the 1st week of Sept and the po's generated by the 3 users after that. Database tools were run with no change. I swapped the server, no change. I ran a host of tests on the pc with no failures. I swapped network cards, no change. When I swapped the pc they all began to have the same data again. My assumption is that this is a network issue but I never found any problems. It obviously was associated with that pc but I would like to find out what it was.
ASKER
@Nobus. I don't have screenshots.
>> @Nobus. I don't have screenshots. << ok but tell us what you have - and know then
if no screenshots, you can post pictures
and what are po's?
if no screenshots, you can post pictures
and what are po's?
ASKER
It is an abbreviation for purchase orders
all i can give is general ad vice : you can run sfc or Dism to correct OS problems - even a repair
http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html
http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html DISM
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html REPAIR
did you check event viewer for errors?
update all drivers and BIOS
http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html
http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html DISM
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html REPAIR
did you check event viewer for errors?
update all drivers and BIOS
sounds like somebody switched on a filter, maybe a filter hat only showed po's generated on that machine
ASKER
@Nobus, good idea!
@Gerald, explain the filter comment.
@Gerald, explain the filter comment.
ASKER
The program doesn't have "filters" that can be turned on or off.
Maybe a config file?
ASKER
I think I may have found the problem this afternoon. @nobus had made a suggestion and I was about to try it when I noticed the server was connected to the workstation, which isn't possible because the server isn't here. The user had synced to her computer the folder on the server where the program resides. I was able to open the program. This is what I have been looking at. This is the wrong data set. I am planning to go prove this tomorrow.
that's nice to hear - post results
ASKER
That didn't fix the problem. The customer has opted for a replacement pc so I won't find out what specifically happened.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks for all of your responses.