I'm trying to figure out the best way to connect our current phone system to CRM.
Right now we are rocking with a block of DID’s on a PRI and our phones run through the internet on a dedicated PRI from Comcast.
We have an NEC PBX connected to the Comcast service with NEX UX5000 phones for the sales team.
I don't know where I would start to find a financially viable option that replaces our setup.
I want to keep our current phone numbers, Would I replace out PBX with a cloud PBX such as ring central which easily integrates with CRM's such as salesforce?
Would I replace everything including the Comcast PRI trunk service and go with an all in one package?
I have little phone system knowledge I just want a phone system that can integrate with CRM and has access to answer calls on a phone and see calls come up on the screen.