Google Chrome - "Aw, Snap! Something went wrong while displaying this webpage.

Christian Martinez
Christian Martinez used Ask the Experts™
on
Google Chrome stoped working on several of my pcs. Everything has been working fine for the past month or so but now some of the pcs are getting the erro message  "Aw, Snap! Something went wrong while displaying this webpage.  (Button Reload). Any page you try to load including the settings page, add ons, etc. will show me the same message. I tried to uninstall and re-install the application but it did not make a differenct. I tried uninstalling it with Revo Uninstaller to remove any registry files left behind and re-install but nothing seems to fix the issue. I am getting more and more requests with the same issue. For now I am isntalling Firefox as an alternative but I really need to fix Chrome.  Has any of you experience this issue and if you have how did you fix it? Thank you in advance.
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
http://vistadirect.com/links.htm seems to be working now.

Normally the dreaded "Aw Snap" message emits when a page begins to render, then stops before the closing body + html tags for a very long time.

Other reasons can be long running Javascript.

If you own the Vista Direct site you can refer to server logs to determine problem source.

If you don't own Vista Direct, likely nothing you can do to effect this problem, as the problem relates to server side rendering.
Christian MartinezIT Director

Author

Commented:
Hello David,

Thank you for your reply. This is happening with every single page. Not only with that specific page. When this happens and I log in under another login the problem follows. It doesn't matter if its the settings page, or any web address.
Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
Hello Christian,

It appears update M78 has created an issue for many Chrome users. This may be related to Symantec Endpoint Protection if you company is using that.

Sorry I don't have a more direct fix for you.
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
Mention if this also occurs when you visit Google + Amazon, in other words, does "all pages" truly mean every single site produces this same message or some sites work.

Also mention if FireFox works.
HelpDesk Technician
Distinguished Expert 2018
Commented:
I was able to find the older installer for version 77 following the instructions from the Chromium project.

You can test that on a VM or quarantined machine to make sure it works and then roll it out to all your users and ask them to avoid updating Chrome until a fix for 78 is released.
Christian MartinezIT Director

Author

Commented:
Thank you so much Martin. That seems to be the issue. I will test it and update.
Christian MartinezIT Director

Author

Commented:
Thank you guys for your help. It turned out to be SEP causing the issue. Either installing an older version of Chrome or upgrading your SEP client will do the trick.
Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
awesome, glad that worked out!

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