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russusFlag for United Kingdom of Great Britain and Northern Ireland

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iphone; This message has not been downloaded from the server

Hi

weird thing on my boss's iphone XS.
picture this; he walks to the underground station, he receives emails during the walk but he doesn't open them, he is now inside the station or tunnel where there is no signal, when he tries to open the newly received emails, it opens but the body has "This message has not been downloaded from the server".
i removed the Exchange account and put back, reset network settings. i looked for a setting that could be causing this. the setting is set to "push" emails and "keep emails to 1 month". shouldn't the emails be downloaded on the phone so that airplane mode or no signal doesn't effect it?
thanks of your help
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Jackie Man
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It is a common problem for Mail app and there is no straightforward fix and you cannot prevent it if you stick to the bundled Mail app. When the problem happens and the email with missing content is important, the user needs to know how to remove the mail account and add it back to do a re-sync. However, most bosses do not know how to do it.

https://www.macworld.co.uk/how-to/iphone/fix-iphone-ipad-wont-download-emails-3638256/

If it is ok to change to use Outlook for iOS app instead of Mail app as a Reset Account feature is available while the Mail app does not have.

  1. Open up the Outlook app
  2. Tap on the icon found on the top left left corner of your screen
  3. Tap the Settings Gear found on the bottom left of your screen
  4. Under Accounts, select the account that is having syncing issues
  5. Tap on the Reset Account option

Source: https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=71620
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russus
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ASKER

thanks Jackie, i did most of that list except the phone settings reset (hold home + power). i will try it and if it doesn't work, i'll suggest Outlook app instead or an Android altogether
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