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Corcent

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Microsoft Outlook wants to print the previous window rather the current window open

I am having an issue with a user for their printing out of Microsoft Outlook. When the user opens their outlook and reviews an email (We'll call this email: A) then closes it and opens the next email (Email: B) and decides she wants to print the current email (Email: B). She then presses the Ctrl+P to bring up the print screen. However, rather showing the correct email. The print preview is displaying (Email: A). When she clicks print anyhow, it still prints (Email: A) rather the email she actually has open (Email: B)

Any thoughts why it is wanting to print the previous screen she had open rather the current screen?

I have rebooted her computer and also created a new Email Profile for her via the Mail-32 application from the Control Panel
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Rajkumar Duraisamy
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what version of outlook you are using.. Open Outlook -> File -> Office Accounts -> About Outlook

Did you update the office version with the latest updates ?
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Corcent

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The version we are running is 2013 vs 15.0.5163.1000    32-Bit

Yea, we update it regularly
Please check whether the October Update solving your issues..

https://support.microsoft.com/en-us/help/4484096/october-1-2019-update-for-outlook-2013-kb4484096

though the update not showing any fix related to Outlook Print issue.. try to update and check the status..
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Corcent

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