Cannot install the Windows 10 version 1903 update due to Avast Antivirus issue

install Avast - then uninstall it using REVO : http://www.revouninstaller.com/

Setup will have found avast in some folder where it wasn't installed into but maybe extracted to. So either look for such a folder or look at the error log file: C:\$Windows.~BT\Sources\panther\setuperr.log where this will be named.

Thanks, McKnife.

I have attached the error log file: C:\$Windows.~BT\Sources\panther\setuperr.log

Sorry, I cannot see a reference to a file?

Regards,
Leigh
setuperr.log

Thanks, McKnife.

I installed Avast Free.

It does not show up in installed Apps or Revo.
But it runs.

How can that be?

Regards,
Leigh

To my surprise, there is nothing useful in there.
I would download agent ransack by mythicsoftware now and have it search all partitions for "avast"

It is a known issue.

If updating to the newest version, repairing the installation via Add/Remove program or running avastclear.exe from https://www.avast.com/en-us/uninstall-utility didn't help and you still see incompatibility dialog, you can use following generic approach (it's a little bit geeky, use it only if you know what you are doing):

when incompatibility dialog appears, check the folder %SystemDrive%\$WINDOWS.~BT\Sources\Panther for file(s) that has a name than ends with *_APPRAISER_HumanReadable.xml

open one of these files in notepad. Do not use default app, which is typically a IE/Edge and it takes forever to open it.

search for Property Name="BlockUpgrade" Value="TRUE" . There might be more occurrences of that. These sections contain information of what program might block Windows Update. Look specifically for path to this file (Property Name="LowerCaseLongPathUnexpanded) and either uninstall the program (preferred way) or delete the file, if possible.

Alternatively - if you get the message about Avast, search for Avast in this file. Look specifically for the path to the file (Property Name="LowerCaseLongPath"), it should contain the file in question. Delete the file.

Last, but not least:

If you can't delete the file, reboot to Safe Mode and delete the file in safe mode

Source: https://forum.avast.com/index.php?topic=229278.0

Thanks, Jackie Man, for your suggestions, but I started deleting Avast files before I saw your post.

I used PartedMagic to delete all references to Avast in c:\Program Files and c:\ProgramData.

I think the Avast issue has gone away, but now I am getting a BSOD about 10-15% through the Windows 10 version 1903 install.

The big question now is which way should I jump:

• do a clean install of Windows 10 version 1903?

• attempt to repair my current installation?

Regards,
Leigh

what BSOD?
is your hardware compatible for upgrading.
did you test the disk?  - it can have bad sectors

The BSOD is SYSTEM SERVICE EXCEPTION.

is your hardware compatible for upgrading?  It's a Surface 4, so it should be.

I will test the disk tomorrow - it's an SSD.

is your system still running?  then look at this :  https://www.makeuseof.com/tag/fix-system-service-exception-windows-10/

Hi Nobus,

Yes, my system is still running.

I have pursued the steps in :  https://www.makeuseof.com/tag/fix-system-service-exception-windows-10/

2. Update System Drivers      no error symbols
3. Run CHKDSK      OK
4. Run SFC      
   DISM /online /cleanup-image /restorehealth      The operation completed successfully.
   sfc /scannow      Windows Resource Protection found corrupt files and successfully repaired them.
5. Install the Official Windows Hotfix      does not appear to be relevant to Windows 10

I have run BlueScreenView v1.55      https://www.nirsoft.net/utils/blue_screen_view.html

It gives this information on the first line:

103119-18515-01.dmp      31/10/2019 11:59:32      SYSTEM_SERVICE_EXCEPTION      0x0000003b      00000000`80000003      fffff802`97f5b6b5      ffff8683`e4de7b50      00000000`00000000      ntoskrnl.exe      ntoskrnl.exe+1aaab0      NT Kernel & System      Microsoft® Windows® Operating System      Microsoft Corporation      10.0.17134.885 (WinBuild.160101.0800)      x64      ntoskrnl.exe+1aaab0

Does that help?

Regards,
Leigh

plse post the dmp file here- it contains more data

Hi Nobus,

I have attached 2 minidumps:

During Windows Update Install.dmp - 80% through the Update install.

Just using Windows.dmp - first time this has happened while just using Windows (not installing the Update).

Thanks for your offer to look at one dump, hope you don't mind looking at 2 of them.

Regards,
Leigh
During-Windows-Update-Install.dmp
Just-using-Windows.dmp

%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll

This is probably an unsigned driver.. navigate to the dll and check it's properties.

Thank you nobus, McKnife, Jackie Man and David Johnson for all your help.

Nobus analysed the windows dmp and identified the aswsp.sys file (the avast self-defence module driver) as the source of the problem.

I ran avastclear https://www.avast.com/en-au/uninstall-utility - that fixed the problem.

Regards,
Leigh

Thanks

https://www.experts-exchange.com/questions/29162579/Cannot-install-the-Windows-10-version-1903-update-due-to-Avast-Antivirus-issue.html?anchorAnswerId=42969644#a42969644

Actually, I have suggested exactly what you have done to fix the problem in my first comment above.