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Citrix Xenapp 7.5 will not launch published desktop on new remote laptops

D G asked
Last Modified: 2020-11-21
Citrix 7.5 Xenapp server that will not allow new remote computers launch the published desktop. We purchased new laptops and logged into Citrix but desktop will not launch. The application appears to launch then immediately closes. Tried to fix per - https://support.citrix.com/article/CTX200393 and other articles.
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