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Hi daskas27,<br />
<br />
Try to disabled the TeamViewer add-in Meeting plugin for these users.
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Hi daskas27,

Try to disabled the TeamViewer add-in Meeting plugin for these users.

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Thank you. It did not solve the issue. I should note that this user receives email to their phone and that works just fine.
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Thank you. It did not solve the issue. I should note that this user receives email to their phone and that works just fine.

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Others have solved this by reducing Outlook’s cached mode setting. For instance, if it’s set at one year, reduce it to 3 months.<br />
<br />
<a href="https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c" rel="ugc">https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c</a>
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Others have solved this by reducing Outlook’s cached mode setting. For instance, if it’s set at one year, reduce it to 3 months.

https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c [https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c]

IT manager

Dave Stone

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Thank you but no joy. Still an issue.
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<div class="content wysiwyg-content">
Hello,<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We have one user who must open and close their Outlook 2016 in order to see new emails. I uninstalled Office, rebooted, re-installed Office, rebooted and the problem persists. I set up their account on a different PC and we experience the same issue. We are using Exchange 2013 with about 125 users. This is the only user with this issue. Any help with this would be very much appreciated.<br />
<br />
Thank you
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Hello,
	We have one user who must open and close their Outlook 2016 in order to see new emails. I uninstalled Office, rebooted, re-installed Office, rebooted and the problem persists. I set up their account on a different PC and we experience the same issue. We are using Exchange 2013 with about 125 users. This is the only user with this issue. Any help with this would be very much appreciated.

Thank you

Outlook won't load emails unless closed and opened again

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.