Windows Shuts Down when user deleted a file from pictures
I am having an issue with a computer that when the client tries to delete a picture from her picture directory (which is redirected to Azure AD), it will shut down the computer, no error just shuts down.
I have run an SFC /scannow, a DISM /Online /Cleanup-Image /ScanHealth, as well as a scan disk. Any help would be appreciated
I have run an SFC /scannow, a DISM /Online /Cleanup-Image /ScanHealth, as well as a scan disk. Any help would be appreciated
There's nothing in the event viewer to explain this behavior?
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There is nothing in the event viewer that could be relevant to this issue, unfortunately.
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Our final solution after reviewing the dump file
Tech Initials: RW User Name(N/A if No User): Sheila PC Name: HP-2UA552219Y Work Done: Made the following changes to the registry increase the InactivityShutdownDelay for the SPP. The setting is located at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform. I set the InactivityShutdownDelay to 0x00015180(86400). Once it starts, the SPP will run for 24 hours without shutting down. This should be enough for a workstation. For server apps, try this and check your logs. If needed, you can try a longer timeout. Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control In the right pane, locate the ServicesPipeTimeout entry. Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps: On the Edit menu, point to New, and then click DWORD Value. Type ServicesPipeTimeout, and then press ENTER. Right-click ServicesPipeTimeout, and then click Modify. Click Decimal, type 60000, and then click OK. This value represents the time in milliseconds before a service times out. Restart the computer. Possible Root Cause: Recommendations: Sent an email to sheila to reboot when she has time and try to delete a picture.
Tech Initials: RW User Name(N/A if No User): Sheila PC Name: HP-2UA552219Y Work Done: Made the following changes to the registry increase the InactivityShutdownDelay for the SPP. The setting is located at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform. I set the InactivityShutdownDelay to 0x00015180(86400). Once it starts, the SPP will run for 24 hours without shutting down. This should be enough for a workstation. For server apps, try this and check your logs. If needed, you can try a longer timeout. Click Start, click Run, type regedit, and then click OK. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control In the right pane, locate the ServicesPipeTimeout entry. Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps: On the Edit menu, point to New, and then click DWORD Value. Type ServicesPipeTimeout, and then press ENTER. Right-click ServicesPipeTimeout, and then click Modify. Click Decimal, type 60000, and then click OK. This value represents the time in milliseconds before a service times out. Restart the computer. Possible Root Cause: Recommendations: Sent an email to sheila to reboot when she has time and try to delete a picture.