Unable to reinstall MS offic 2016

Barry Fields
Barry Fields used Ask the Experts™
on
I have an issue where some of my workstations seem to "lose" their MS office activation, normally reinstalling the key makes the problem go away  usually for about 4-6 months. I tried to completely reinstall Office 2016 and got the following error: (office.doc)

office.docx

1. What is causing the activation failure
2. What is the cause of the install failure and how do I fix it.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Go to control panel, add/remove programs. Check to see if you have more than one version of Office installed.  As example, many times office365 comes preinstalled and that should be removed.
Barry FieldsIT manager

Author

Commented:
I checked that.
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
I have had something similar happen and my next suggestion was going to be the office repair tool. Then searching around I found https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10-mso_2016/office-2016-professional-plus-error-1935-during/63c027ab-edfb-4a0f-9fc4-4ba8bee0ad30 and this shows multiple possible fixes from the office repair tool to reinstalling .net framework. My own experiences had to do with multiple installs of office.  I hope this helps spark something.
IT manager
Commented:
I was finally able to remove Office using an MS Office removal tool. I then used an Office 2016 DVD to reinstall. I have no clue as to why this removal tool worked after several tries, but it did
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
I think there are straggling files left over. I have had to use that a couple of times myself.  Glad you have it worked out.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial