Apple Watch Won't Pair

Ryan Sebo
Ryan Sebo used Ask the Experts™
on
Apple Watch Series 3 and several different iPhones: I pair the watch and the iPhone and the iPhone says you need to update the watch to complete pairing. When I hit "update watch" it eventually says "unable to update, not connected to the internet". I am connected to the internet through a 300mbs wifi connection. I've tried a few different networks and iPhones. What am I missing?
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Asta CuTechnical consultant & graphic design
Top Expert 2004

Commented:
Are devices updates to current IOS levels?  WiFi extenders used?
Jackie Man IT Manager
Top Expert 2010

Commented:
System Administrator
Commented:
Yes, I found the problem. The OS is so old the update software has a digital fit every time you try to fetch the update. I have an appointment with Apple to force the update. Thank you all!
Asta CuTechnical consultant & graphic design
Top Expert 2004

Commented:
Thanks for the update. Best of luck.

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