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rrhandle8Flag for United States of America

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Computer cannot find printer

I have been putting up with this problem for over a year, and it keeps occurring more frequently. I am using Windows 10.
Sometimes, one of these would work:
1. Unplug the printer, wait 20 seconds, then plug it back in.
2. Rebooting the router.
3. Rebooting the computer.
4. Tried to setup a static IP for the printer. Not sure I did that right.
The last week nothing is resolving the problem.
Error message below.


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Dr. Klahn

Is the printer located so far away from the computer that using the USB port is not possible?  I've used USB with extender cables reasonably reliably out to about 30 feet.
Which version of Windows are you using? Windows 10 version 1803 has been plagued with printer issues. I've had funny issues for a while but they seem to have gone away with the latest upgrade to V18362.

If you have that version, try updating Windows to the latest, or downgrade to an earlier version.
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ASKER

The print is only 5 feet from the computer.

Where do I find the Windows 10 version number?
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Dr. Klahn

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I have Windows 10 version 1903
Just ordered a 16-foot USB cable.
if connected on Lan, the most suggestions say to try a static IP adress :https://www.techwalla.com/articles/how-to-set-a-printer-to-a-static-ip-address
What Dr. Khlan said just reminded me of something... If you aren't using Wifi and the printer has it, make sure it's turned off. At least on my printer, you can either use wifi or direct connection, not both. So if for some reason it's trying to connect to wifi, it may be interrupting the wired connection.