troubleshooting Question

Windows 7 computer hangs at welcome screen.

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w_marquardtFlag for United States of America asked on
InstallationWindows OSNetworkingWindows 7Golang
4 Comments1 Solution106 ViewsLast Modified:
I have a client's windows 7 pro computer that suddenly stopped getting past the welcome screen. This occurred after the attempted (automatic) installation of a set of windows updates from the 11/14/19. The initial problem was that it just kept looping on windows repair with none of the options able to fix the problem. Since none of the repair steps did anything so I decided to run the restore from image (via Macrium). The drives restored but the computer now hangs at the welcome screen.

I have done the standard boot fixes: Setting the partition active, running rootrec /fixmbr and bootrec /fixboot. This didn't take care of the problem either. When I did bcdboot c:\windows I got a message about failure to copy the boot files.

After that, I tried the aomei partition assistant and used fixmbr but that had some effect and changed the symptoms. Now it gets to the windows 7 options where you can choose safe mode / safe mode with networking / etc. If I try just a safe mode startup, it will run down the program list but freeze at disk.sys and go no further.

My hunch is that the machine was uefi and for some reason, the uefi partition didn't get restored correctly or is missing something. I have used two different images attempting the restore without any change.

Any one have any ideas on how to get this box back up and running?

Thanks in advance for the assist on this one.

Regards,

Bill
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w_marquardt
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