asked on Hotmail , outlook, live SPAM My mail server
Dears Experts,
I have a problem with sending mail to any account on hotmail, outlook & live ...
when sending mail to hotmail, outlook , live account my email is going to junk/spam folder...
The SPF is correct, dmarc is correct DKIM is correct ...
when send mail to user who added me on his account list he received on inbox otherwise it's going to spam
i contact with the support , and i received the following email
Dear Malik Hourani
and on the attached file you will see the details what is the provider accept my mail, and the providers who is spam my mail.
on this link you will see the result of spam test result from www.mail
on this link you will see MAIL TESTER REPORT EMAIL AUTHENTICATION AND CONFIGURATION TESTER
if any one can help me or provide me to solve this issue with hotmail, live, outlook account .
01---e3lan.png
sender-score---e3lan.net.png
Email-Placement-Results.png
01---list-1.png
02---list-2.png
03---list-3.png
04---list-4.png
05---list-5.png
06---list-6.png
07---list-7.png
I have a problem with sending mail to any account on hotmail, outlook & live ...
when sending mail to hotmail, outlook , live account my email is going to junk/spam folder...
The SPF is correct, dmarc is correct DKIM is correct ...
when send mail to user who added me on his account list he received on inbox otherwise it's going to spam
i contact with the support , and i received the following email
Dear Malik Hourani
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Not qualified for mitigation
188.227.164.37
Our investigation has determined that the above IP(s) do not qualify for mitigation.
Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.
To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.
Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.
and on the attached file you will see the details what is the provider accept my mail, and the providers who is spam my mail.
on this link you will see the result of spam test result from www.mail
on this link you will see MAIL TESTER REPORT EMAIL AUTHENTICATION AND CONFIGURATION TESTER
if any one can help me or provide me to solve this issue with hotmail, live, outlook account .
01---e3lan.png
sender-score---e3lan.net.png
Email-Placement-Results.png
01---list-1.png
02---list-2.png
03---list-3.png
04---list-4.png
05---list-5.png
06---list-6.png
07---list-7.png
ExchangeOutlookEmail ServersWindows OS
Last Comment
malik hourani
other than your email server doesn't support TLS and doesn't have a DKIM record.. New domains have to warm up and become recognized as being a safe sender or they end in the spam folders
Not qualified for mitigation
188.227.164.37
Our investigation has determined that the above IP(s) do not qualify for mitigation.
This ... to me ... says that the receiving MTAs have been told to distrust all email coming from the CIDR block your rent-a-server is on. Looking at the CIDR block, it is owned by IOMART which does not have a shiny white reputation when it comes to shutting down spammers. That is why the MTAs have been told to distrust that CIDR block.
https://www.scmagazineuk.com/cloudmark-identifies-iomart-worst-spamming-uk/article/1479050
Herewith follows my opinion; you will get others as well.
1. Get your server off IOMART and onto some other, more reputable hosting service.
2. While you are finding a new service provider, route your outgoing mail through an email forwarding service such as SMTP2Go instead. They will route a couple thousand outgoing emails each month free, and fractions of a cent thereafter. SMTP forwarding services will not tolerate spam being sent through their servers and have strong spam filters so email emanating from those CIDR blocks generally goes through. Generally -- not always. Some receiving MTAs are very suspicious.
3. Then change your SPF record to indicate that you are sending through the forwarding service and not directly, e.g.
188.227.164.37
Our investigation has determined that the above IP(s) do not qualify for mitigation.
This ... to me ... says that the receiving MTAs have been told to distrust all email coming from the CIDR block your rent-a-server is on. Looking at the CIDR block, it is owned by IOMART which does not have a shiny white reputation when it comes to shutting down spammers. That is why the MTAs have been told to distrust that CIDR block.
https://www.scmagazineuk.com/cloudmark-identifies-iomart-worst-spamming-uk/article/1479050
Herewith follows my opinion; you will get others as well.
1. Get your server off IOMART and onto some other, more reputable hosting service.
2. While you are finding a new service provider, route your outgoing mail through an email forwarding service such as SMTP2Go instead. They will route a couple thousand outgoing emails each month free, and fractions of a cent thereafter. SMTP forwarding services will not tolerate spam being sent through their servers and have strong spam filters so email emanating from those CIDR blocks generally goes through. Generally -- not always. Some receiving MTAs are very suspicious.
3. Then change your SPF record to indicate that you are sending through the forwarding service and not directly, e.g.
v=spf1 mx a include:spf.smtp2go.com ?all
ASKER
Dear Dr. Klahn ,
so the issue form the IOMART Network ? actually i used SMTP2Go before that and it's going to inbox..
but if it's from iomart network why the other provider accept my email and go to inbox folder ?!
did you recommend any other company ?!
so the issue form the IOMART Network ? actually i used SMTP2Go before that and it's going to inbox..
but if it's from iomart network why the other provider accept my email and go to inbox folder ?!
did you recommend any other company ?!
You could go to a commercial email like Rackspace. They have reasonable rates/mailbox and good support. Likewise Siteground has good support and you get unlimited email with a hosting account.
Note: you don't have to move your website with your email if that's a concern.
Each provider can block whoever they wish. I have seen big domains like yahoo blocked for considerable time.
Note: you don't have to move your website with your email if that's a concern.
Each provider can block whoever they wish. I have seen big domains like yahoo blocked for considerable time.
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.