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If I have read the problem correctly, is there a way to get in touch with someone who manages the email on the other side? I have had several issues where the problem exist on the sender’s side. <br />
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Do you have any logs of the negotiations on your system? One we were having trouble sending emails to kept showing a disconnect on my smart connector. When I contacted their IT person, it ended up being an issue with their Baraccuda system. <br />
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Without being able to work with someone on the other end, this may be difficult to troubleshoot.
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If I have read the problem correctly, is there a way to get in touch with someone who manages the email on the other side? I have had several issues where the problem exist on the sender’s side.

Do you have any logs of the negotiations on your system? One we were having trouble sending emails to kept showing a disconnect on my smart connector. When I contacted their IT person, it ended up being an issue with their Baraccuda system.

Without being able to work with someone on the other end, this may be difficult to troubleshoot.

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I think what i can verify my side is what time the message deliver to our server right ?
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I think what i can verify my side is what time the message deliver to our server right ?

Engineer

YaYangTeah

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we found out this period we are doing maintenance for the gateway ,I believe that is the reason sender can not reach our server immediately.Thanks
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we found out this period we are doing maintenance for the gateway ,I believe that is the reason sender can not reach our server immediately.Thanks

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<div class="content wysiwyg-content">
<a href="https://filedb.experts-exchange.com/incoming/2019/11_w47/1436842/msg-header.PNG" target="_blank" title="msg-header.PNG (77 KB)"><img alt="msg-header.PNG" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2019/11_w47/800_1436842/msg-header.PNG" /></a>mail delay<br />
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one of the user complain receive one email from one of the recipient facing mail delay issue ,i using mx tools box and found that is one hours delay from recipeint server to our server &nbsp;,please advice what should i do ?
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mail delay

one of the user complain receive one email from one of the recipient facing mail delay issue ,i using mx tools box and found that is one hours delay from recipeint server to our server  ,please advice what should i do ?

mail delay

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Email Servers

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.