Ultraloq UL3 Series

Kevin Mcpherspm
Kevin Mcpherspm used Ask the Experts™
on
Dear Expert Team
 
I have installed a Device for the first time, and the device is called Ultraloq UL3 Series
We were successful in the installation of the equipment and the operation of the device. We also were able to activate the app that works with the device by registering with an email account. But know we recorded with our email account and know we need to register with the client account know we have noticed that the app only can be registered with on account the operate the app, now we would like to remove the account we registered.

Its a security door lock
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Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
Hi Keith,

Have you tried resetting the device by inserting a small paperclip into Reset hole near the top of the lock device?
Kevin McpherspmIT Assistant

Author

Commented:
Dear martin
The solution you gave me will not affect the App, only the resetting of the physical door system only. I am trying to email the company for this solution.
Kevin McpherspmIT Assistant

Author

Commented:
Dear Martin Nguyen

I have found the solution with the help of the contacting the company which indicated to me that the person which registered in the application in their name there is a feather to remove himself and register all over again in the clients’ name.
IT Assistant
Commented:
Dear Martin Nguyen

I have found the solution with the help of the contacting the company which indicated to me that the person which registered in the application in their name there is a feather to remove himself and register all over again in the clients’ name.
Martin NguyenHelpDesk Technician
Distinguished Expert 2018

Commented:
Great, glad that worked out Kevin. Thanks for sharing that info in case you run into this issue again or another user has the same problem with the Lock.

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