asked on
Cannot SSH on FMC 4500 after upgrading to 6.5.0
After upgrading our FMC 4500 to 6.5.0, we can no longer SSH into it.
Here are the symptoms:
1. Before upgrade, we could successfully use Putty and SecureCRT to access CLI via SSH
2. We are trying to use Putty and SecureCRT and neither emulator is working after the upgrade.
3. SecureCRT says "password authentication failed" see pic
4. Putty says "access denied" see pic
5. We have verified usernames and pw's of people attempting to access and they have admin rights.
6. We have attempted multiple users
7. We are not using external authentication. All of our users have local accounts to the FMC
8. See attached FMC Log file too![Putty Error]()
![SecureCRT Error1]()
![Secure CRT Error 2]()
FMC-Log.txt
Here are the symptoms:
1. Before upgrade, we could successfully use Putty and SecureCRT to access CLI via SSH
2. We are trying to use Putty and SecureCRT and neither emulator is working after the upgrade.
3. SecureCRT says "password authentication failed" see pic
4. Putty says "access denied" see pic
5. We have verified usernames and pw's of people attempting to access and they have admin rights.
6. We have attempted multiple users
7. We are not using external authentication. All of our users have local accounts to the FMC
8. See attached FMC Log file too
FMC-Log.txt
Hardware FirewallsCisco
Last Comment
wrt1mea
Have you tried connecting a VGA monitor and a keyboard? If so, were you able to login?
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.