troubleshooting Question

CRM integration with respect new channels integration and alternative best solution

Avatar of D_wathi
D_wathiFlag for India asked on
SugarCRMIT AdministrationMicrosoft DynamicsNetwork Architecture
3 Comments2 Solutions224 ViewsLast Modified:
Dear Experts
We have implemented CRM application( web based ).  our customer will login to this and this application for reports and analytics. our customer is in a different country hence they want the news/update on certain products that is in our country, they have asked to provide the solution for them. Our CRM developer says he can integrate certain news channels so that customer can login to CRM and see the news updates, As an IT security point of view I have asked which all websites but he is not sure at the moment which all websites will have to integrate ,
1.      I have informed them we may have to look for different solution instead of CRM application for this until technical approach or detailed tech specs are shared with me. However would like understand is it a right way, is the CRM application using for this is it as right tool
2.       instead should we have to develop a portal and store all the details and share the portal to them.
3.      As CRM has sensitive data integration with new sites will it be recommended , when it comes to integration please suggest the measures to be taken
4.      What solution we need to go for news capturing and store it and share it with customer please suggest .
please help with above , thanks in adance.
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