Lenovo AIO will not boot beyond Lenovo Splash screen

tonyadam
tonyadam used Ask the Experts™
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Have already tried a forced shutdown but that did not solve this problem.  I do hear one beep on power up cycle.  I suspect a hard drive issue.  Please suggest quickest way to diagnose this problem.  Thank  you.
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Top Expert 2014

Commented:
Top Expert 2013

Commented:
what model pc is this ?
tonyadamRetired

Author

Commented:
Lenovo C560 - machine type 10150
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Top Expert 2013

Commented:
lots of info here :  https://support.lenovo.com/us/en/solutions/ht103960
1) Press Power button for 4 seconds to shut down the computer. 2) Press Power button to turn on the computer and at once Press F1 rapidly and repeatedly at Lenovo logo during boot up, then computer can enter BIOS setup interface. 2. There may be logical error or bad sector on the hard drive
tonyadamRetired

Author

Commented:
Yep...did this and disabled Lenovo Service Engine.  This allowed the system to come up with the procedure now "working on updates".   Will run ckhdsk and memtest when up.  Any other ideas about why this occurred?
Top Expert 2013
Commented:
if you want to know more, i suggest running diagnostics; i use the UBCD

Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
tonyadamRetired

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Commented:
Thank you both.

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