Urgently need help reverting to the last build of Office 365

cmccurdy
cmccurdy used Ask the Experts™
on
HELP! - I need to revert to the prior version of Office 365 (1910.12130.20272) ASAP because of an access query bug in the latest version.  I've tried the 2 methods shown below and both result in the error "Something went wrong"  Error Code 3009-27.  

The 1st method I tried was from Microsoft (https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic),

The second was to run "OfficeC2RClient.exe /update user updatetoversion=1910.12130.20272"  from a command line in the " %programfiles%\Common Files\Microsoft Shared\ClickToRun\" directory.
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John TsioumprisSoftware & Systems Engineer

Commented:
What version of Access ?
Maybe its a good idea to add the tag "Microsoft Access" to get more experts to see your question.
ste5anSenior Developer

Commented:
When those steps don't work I would:

1) Open a support ticket with MS.
2) Install a VM with the correct Office version.
Scott McDaniel (EE MVE )Infotrakker Software
Most Valuable Expert 2012
Top Expert 2014

Commented:
You're running 0365 - have you tried the steps here:

https://www.cnet.com/how-to/how-to-revert-to-the-previous-version-of-office-365/
Commented:
I have tried both the method suggested by Scott McDaniel,  I am using Office 365 which won't allow me to install an earlier version in a VM and I gave after 2 hour's holding for MS support (I don't have a support contract).  I didn't cross reference in the Access section because MS has already announced a fix for the bug they introduced, but they are rolling it out in stages and my office 365 installations aren't scheduled until Friday.

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