Urgently need help reverting to the last build of Office 365

cmccurdy used Ask the Experts™
HELP! - I need to revert to the prior version of Office 365 (1910.12130.20272) ASAP because of an access query bug in the latest version.  I've tried the 2 methods shown below and both result in the error "Something went wrong"  Error Code 3009-27.  

The 1st method I tried was from Microsoft (https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic),

The second was to run "OfficeC2RClient.exe /update user updatetoversion=1910.12130.20272"  from a command line in the " %programfiles%\Common Files\Microsoft Shared\ClickToRun\" directory.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
John TsioumprisSoftware & Systems Engineer

What version of Access ?
Maybe its a good idea to add the tag "Microsoft Access" to get more experts to see your question.
ste5anSenior Developer

When those steps don't work I would:

1) Open a support ticket with MS.
2) Install a VM with the correct Office version.
Scott McDaniel (EE MVE )Infotrakker Software
Most Valuable Expert 2012
Top Expert 2014

You're running 0365 - have you tried the steps here:

I have tried both the method suggested by Scott McDaniel,  I am using Office 365 which won't allow me to install an earlier version in a VM and I gave after 2 hour's holding for MS support (I don't have a support contract).  I didn't cross reference in the Access section because MS has already announced a fix for the bug they introduced, but they are rolling it out in stages and my office 365 installations aren't scheduled until Friday.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial