OneDrive Extra Space Not Working

Murray Brown
Murray Brown used Ask the Experts™
on
Hi. I paid for a premium OneDrive account as per the image shown on the left but I am still getting a message that I do not have enough space shown on the right. Is there something that I need to unlock or activate?
Thanks

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Top Expert 2016
Commented:
sign into your microsoft account associated with your subscription, if it still says HOME you might have to contact Microsoft Support to upgrade your account https://support.microsoft.com/en-ca/contactus/?pid=17032&TID=&STID&ln=en-us
Murray BrownASP.net/VBA/VSTO Developer

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Commented:
Thanks for that.I triedbut hit a dead end where I couldn't go further.Microsoft have done another terrible job at support here

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Top Expert 2016
Commented:
change that from onedrive to office 365
When you log into your microsoft account on the web, which subscription does it say is active? Your previous subscription probably must expire.
Murray BrownASP.net/VBA/VSTO Developer

Author

Commented:
Thank you very much

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