cannot get to websites using iphone hotspot

mkramer777
mkramer777 used Ask the Experts™
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Have an employee that is using their iphone as a hotspot for a windows 7 pro computer.  They can only get on a few websites.  Not sure how many.  They cannot get to amazon.com walmart.com but they can get to cnn.com and foxnews.com

Not sure what to tell them.   In chrome it says "were having trouble finding that site."


Office 365 outlook is working fine on the computer
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Commented:
The employee just tried another iphone with the computer and it works fine.  iphone issue.  Any ideas?
William FulksIT Services Analyst

Commented:
Try rebooting the iPhone and see if that helps. I've noticed after the last update, I've had to reboot mine more frequently. Just the other day it got stuck in 3G mode.

Author

Commented:
already tried the reboot.  Will try again
William FulksIT Services Analyst

Commented:
So you have one that works and another doesn't. Are they both using the same service provider, like AT&T or Verizon? If they are on different providers, it could be one is having some kind of service issue in your area.

Author

Commented:
both verizon
This one could be tricky to get to the bottom of .. unless the "problem" iPhone has a VPN or customised DNS settings set somewhere on it.

Step 1 .. on the iPhone itself see can you get to amazon.com using Safari or Chrome .. if YES then its purely a network speed issue to do with the Hotspot feature
Step 2 .. if you cannot access amazon.com on the iPhone itself then you're looking at some network settings or connection issue on the iPhone or phone network
William FulksIT Services Analyst

Commented:
Also make sure the problem iPhone has been updated to the latest version of iOS.

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