troubleshooting Question

Issues with User Profile Disks with Server 2019 RDS

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cdrichlaFlag for United States of America asked on
Microsoft OfficeOutlookRemote Access* Microsoft Remote Desktop Services (VDI)
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We have a Server 2019 RDS environment running.  I initially enabled User Profile Disks and set it to redirect everything buy the Documents folder.  I also set it to redirect the \AppData\Local directory so it would store OSTs there as well.  The RDS server, Domain Administrator and domain users have full control over the profile disk share.  Since setting this up, we've had issue particularly with Office where Teams opens with a blank white window with nothing to click on and never changes.  Users are also complaining that their preferences, i.e. Favorites setting in Outlook won't stay put.  There have been complaints of Outlook freezing up as well.  The profile disk share is actually on the D:\ of the RDS server which is VM running Hyper-V.  

I'm considering disabling User Profile Disks and just redirecting the AppData folder to the user's personal folder but I want to know what will happen to their profile if disable User Profile Disks.  Does it move everything back to the default C:\Users path or does it wipe out their profile?
Philip Elder
Senior Technical Architect - HA/Compute/Storage
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