Issues with User Profile Disks with Server 2019 RDS

cdrichla
cdrichla used Ask the Experts™
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We have a Server 2019 RDS environment running.  I initially enabled User Profile Disks and set it to redirect everything buy the Documents folder.  I also set it to redirect the \AppData\Local directory so it would store OSTs there as well.  The RDS server, Domain Administrator and domain users have full control over the profile disk share.  Since setting this up, we've had issue particularly with Office where Teams opens with a blank white window with nothing to click on and never changes.  Users are also complaining that their preferences, i.e. Favorites setting in Outlook won't stay put.  There have been complaints of Outlook freezing up as well.  The profile disk share is actually on the D:\ of the RDS server which is VM running Hyper-V.  

I'm considering disabling User Profile Disks and just redirecting the AppData folder to the user's personal folder but I want to know what will happen to their profile if disable User Profile Disks.  Does it move everything back to the default C:\Users path or does it wipe out their profile?
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Philip ElderTechnical Architect - HA/Compute/Storage

Commented:
I suggest not using Folder Redirection to redirect AppData. That causes problems.

User Profile Disks (UPD) should be hosted on a separate file share. The Broker will then connect the user to their UPD once they hit the designated Session Host in a multi session host environment. Thus, the user gets their profile including the AppData folder that is sitting in the UPD.

Author

Commented:
How is sharing the UPD folder on the RDS server different from sharing it off another server?  The AppData folder doesn’t redirect if you selectively choose which folders to include in the UPD. I couldn’t set it to do all by default because I’m redirecting Documents on their local computers and RDP sessions to the same place.

Can you answer my question regarding disabling UPD?
Philip ElderTechnical Architect - HA/Compute/Storage

Commented:
UPD should have all of the folders enabled.

Folder Redirection is not the same thing. It is a setting in Group Policy that redirects a user's My Documents, Desktop, or other such profile folders to a specially configured share on the network. That's the setup where AppData should not be redirected.

If using UPDs, then _all_ of the user folders should be in the UPD.

Folder Redirection takes care of keeping data in sync between systems a user may log on to outside of the RDS environment.
Technical Architect - HA/Compute/Storage
Commented:
As far as disabling it goes, once the setting is changed in Server Manager, the user should get a local profile in the C:\Users\%UserName% folder moving forward.

I'm not sure how that would work since we've not done it.

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