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drop cap is cut off AFTER I have copied and pasted word doc into Amazon KDP word template

Another question about drop cap.  I have written my novel and now I copied and pasted it into an Amazon KDP word template for 5.5 X 8.5 size.  This worked well but I cannot get drop cap to work.  No matter how I format the first letter of a chapter, the drop cap ends up aboe the chapter paragraph, half the letter that is drop capped cut off, or sometimes when I increase the font, below the sentence.  It is very odd. Not sure what the template (or may it is the indent that is set) is doing to the drop case working properly.
Fonts TypographyMicrosoft Word

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John Korchok
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John Korchok
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Microsoft Word
Microsoft Word

Microsoft Word is a commercial document editing program that is part of the Microsoft Office suite. It features numerous text-editing tools for creating richly formatted documents, along with tools for the use of macros in Word documents. Word's native file formats are denoted either by a .doc or .docx file extension. Plugins permitting the Windows versions of Word to read and write formats it does not natively support, such as the OpenDocument format (ODF) are available. Word can import and display images in common bitmap formats such as JPG and GIF. It can also be used to create and display simple line-art.

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