asked on Outlook 2016/365 & wrong certificates
I have Outlook 2016/365, and we just started having this problem- Our DNS was compromised and I had to rebuild the zones from scratch. I get email, and everything seems to work... except something is still looking in the wrong place, and I don't know what. We get a nuisance pop-up when starting Outlook about a cPanel certificate - the CA is valid, the certificate is expired, and the certificate contains a valid name. This certificate is not on our Exchange servers- I have verified that the only certificates not self-signed (We are using on-prem Exchange 2013) on our Exchange servers are GoDaddy certificates. Our mail and MX records point to our public IP, and I have been using mxToolbox to verify those plus other DNS records. The autodiscover record has been a CNAME pointed to our domain's mail record, and I recently changed it to an A record pointing at this IP address. No change. I also have the SRV pointed to the mail record on the domain using port 443. The certificate message appears right when I start Outlook- Any idea which record is wrong? Any idea how to troubleshoot?
Thanks!
Thanks!
ExchangeOutlookDNS
Last Comment
Steve Knight
What certificate comes up in a browser when you access your public IP address externally, either through name or IP etc. Could be nothing to do with anything else and perhasthat has just expired - the certificate could be on your firewall which is reverse proxying the incoming HTTPS?
ASKER
The problem is that when Outlook tries to Autodiscover, it is presented with the wrong certificate, which means it is pointing to the wrong IP address. Here is where I think the problem is- these are the related DNS records on our public DNS
domain.com 3600 A <ISP Website IP>
*.domain.com 3600 A <ISP Website IP>
mail.domain.com 3600 A <Mailserver IP>
domain.com 3600 MX <mail.domain.com>
autodiscover.domain.com 3600 CNAME mail.domain.com
domain.com 3600 TXT "v=spf1 +a +mx +ip4:<ISP Website IP> +ip4:<Mailserver IP> ~all"
_autodiscover._tcp.domain.
Is the wildcard record causing the problem? Is my SPF record named properly? Those are the first things that I am not sure of.... this is happening on about 12 domains that have these records set this way.
domain.com 3600 A <ISP Website IP>
*.domain.com 3600 A <ISP Website IP>
mail.domain.com 3600 A <Mailserver IP>
domain.com 3600 MX <mail.domain.com>
autodiscover.domain.com 3600 CNAME mail.domain.com
domain.com 3600 TXT "v=spf1 +a +mx +ip4:<ISP Website IP> +ip4:<Mailserver IP> ~all"
_autodiscover._tcp.domain.
Is the wildcard record causing the problem? Is my SPF record named properly? Those are the first things that I am not sure of.... this is happening on about 12 domains that have these records set this way.
What happens from browser though inside and out doing https://mail.domain.com
You can send me private message with domain name of you want me to see what it says from here and not show it publically
You can send me private message with domain name of you want me to see what it says from here and not show it publically
ASKER
It works... What are you looking for- I'm not sure what to send. The SSL icon shows correctly for both internal and external access to OWA/ECP. It looks like the message is coming from the domain.com... PM'ing a screenshot....
That is probably OK then. I was wondering what certificate was being sent back to the browser when you say there is no public certificate on the Exchange box -- have you tried https://testconnectivity.microsoft.com/ doing the autodiscover test?
ASKER
I must have typo’ed. Exchange has a different public certificate on it- these errors are simply from the wrong cert.
That certificate expired on 19th November for https:// to your main domain name but as you say the OWA certificate seems right.
Also have a look with outlook open, hold down control key and right click on the Outlook icon in the notification area, you should see option to "test email autoconfiguration". That normally gives some good info on what is killing it.
Steve
Also have a look with outlook open, hold down control key and right click on the Outlook icon in the notification area, you should see option to "test email autoconfiguration". That normally gives some good info on what is killing it.
Steve
ASKER
the testconnectivity.Microsoft
Thanks!
Thanks!
Ok, I suspect you possibly had domain.com pointing at your mail server before then rather than your website?
Will have a better look later, on a customer site today.
Steve
Will have a better look later, on a customer site today.
Steve
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ASKER
that’s an angle I had not considered- the redirect never worked and we just didn’t know it because the certificate was not expired- I’m going to take a look but I think I have a couple of ideas!
ASKER
Thanks for the suggestions! It turned out that the root website had an expired certificate, which was true for each affected domain. When the root domain cert was renewed, the problem disappeared from Outlook. Thanks so much for the help!
No problem, glad it worked, and thanks for the comments. Autodiscover seems like a black art sometimes but follows a clear path of options so those troubleshooting tools generally find the right answer when something has gone wrong.
Steve
Steve