troubleshooting Question

Cannot log into Citrix server

Avatar of Charles Bridges
Charles Bridges asked on
Windows 10CitrixWindows OSNetworkingPC
7 Comments1 Solution160 ViewsLast Modified:
I recently updated Windows 10 to version 1909. Prior to the update I was able to log into my workplace application that uses Citrix with no issue. Now I can log in via wireless connection on my laptop, but cannot log in on my PC that is connected to my home network via ethernet.

I have tried using the compatibility trouble shooter and even when it tried running the application it fails.

After opening up the application, I enter my user Id, password and security code, and a window comes up where I hit a button to connect. In the past, the receiver pulled down an ICA file and a status bar opened up showing the status of the connection. Instead of it progressing to completion, it now stops with "connection in progress" and goes no further. When it finally times out, I get an error stating Unable to connect to the server, there is no Citrix SSL server at the specified address.

As stated before, I can connect via wireless but not ethernet. I am using the same address, log in, etc., on both laptop and PC.

Help!
ASKER CERTIFIED SOLUTION
Charles Bridges

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