windows 10 update error 0x80080005

phoffric
phoffric used Ask the Experts™
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After a reboot of a Lenovo Y50-70 laptop followed by another windows 10 update, I keep getting this error 0x80080005.
I went to System Restore to get a previous restore point. But, this feature was not turned on. (It is now.)
How to fix?

 I went to Update & Security --> Recovery. "Go back to the previous version of Windows 10" was desensitized.
I tried "Reset this PC" --> "Get started" --> "Keep my files"; but got "Could not find the recovery environment. Insert your Windows installation or recovery media...". I don't have recovery media. Haven't used this for almost a year. Just started setting it up a year ago and finally started to use it.

Background: It was Windows 8, upgraded to Windows 10 early this Today, I stopped the Windows update short when on reboot a popup appeared to allow some music creation program to do an add-on. I uninstalled the program and did another windows update. I kept getting the errors, and hitting update history did not display the history window.
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Distinguished Expert 2017

Commented:
Do you have another similar system from which you can create the recovery media?

Author

Commented:
I have another Windows 10. But not the same laptop.
Distinguished Expert 2017
Commented:
Here since it is win10, license digital, you could use ms media creator from which to boot, install anew. The Lenovo apps will not be included.
You could see if you can get recovery media from Lenovo.
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Distinguished Expert 2017
Commented:
Another similar but not exact.
Try stop services updates, bits and crypti
Rename c:\windows\softwaredistribution
Restart the three services and try the update.
Often part of win10 upgrade it asks whether to update, uncheck that option.

Author

Commented:
>> ms media creator from which to boot, install anew. The Lenovo apps will not be included.
You are saying that I will lose the Lenovo apps? Probably that does not bother me. But I would like to keep the programs and data that I installed.

Ok, I'll also contact Lenovo about recovery SW.

>> Try stop services updates, bits and crypti
Could you please expand on this option.
I will start trying things out a little tomorrow night. It's late now.

Thanks.
Paul
Top Expert 2013
Commented:

Author

Commented:
I forgot to mention something useful, I think.
I had a 1TB HDD in this laptop. I transferred its contents to a 500 GB SSD and I replaced the HDD with the SSD in the laptop.
I was planning on using the HDD as extra storage and as a backup.
But, I am guessing that I can use this HDD to restore the SSD to a good state.
Only thing is, I can't open the laptop because a screw got stripped.
The HDD can be connected via USB. Can I restore the SSD to the HDD. I didn't add anything to the HDD since I removed it, so sizing should be not a problem.

I'm pretty sure the HDD had a recovery partition. The SSD does not. It only has a C drive. (But would that recovery partition have been updated to Windows 10? It was originally Windows 8.)
Top Expert 2013
Commented:
in that case, i would connect the HDD to another pc, and make an image, and a dvd to boot from, for restoring the image
then you can move the image to the ssd -  it should start ok
for imaging i suggest the free tools from paragon or aomei
http://www.paragon-software.com/home/br-free/download.html      PARAGON Free image soft
https://www.aomeitech.com/aomei-backupper.html

but i would remove that screw - try with a flat blade that fits in a bit  -and use enough pressure for turning the screw

Author

Commented:
Do you think I could connect the HD via USB to the PC and use the add software that I used to modify the sdd?

The screw had a Philips head which is now a cylinder shape.
Distinguished Expert 2017

Commented:
A cylinder head there is usually some "corner" using a torx or an allen wrench that could be used ..

Yes, if you have a USB to SATA adapter you could connect the HDD to the laptop and ....
Top Expert 2013

Commented:
recommended fixes for your error are
- deactivate Anti virus soft
- manually reset the security descriptors of the BITS service
- run windows update troubleshooter
- run diskcleanup
initialise BITS

a couple more options here :  https://www.thewindowsclub.com/windows-update-error-0x80080005

Author

Commented:
Hey all, thanks for your posts! I appreciate them. I have a confluence of issues on 3 PCs at the moment. A friend at work may remember to bring in a tool to help me with that stripped screw. Re: BITS, I found this link:
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-update-stuck-in-initializing-update-stage/247fff1a-aa24-458b-931e-bd008b3e8808
which has this:
Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then.
Hopefully, nobus, that is what you are suggesting I try.
I need this PC to work again so I will hit it after work if not too late, and will have Thursday free all day.

Thanks again,
Paul
Top Expert 2013

Commented:
well - you have to try it to know if it fixes your problem; but yes, along that line i was thinking

Author

Commented:
Was planning on fixing tonight or on Thanksgiving when all of a sudden, I see updates successfully being applied. ???
Now it wants a to restart, but it says it is having trouble restarting and gives this error code (0x8024a112). Should I just shut down and power up?

Author

Commented:
Umm, the computer just restarted!? I brought up Windows history, and I see a lot of successes. Did Windows 10 heal itself with no intervention on my part? How could it do that? How do I know if things are really ok?

When I first reported this problem, I couldn't even get to View Update History - I'd click and nothing happened. Now even that works.
Top Expert 2013

Commented:
>>  Should I just shut down and power up?   <<  yes, here's what i found about that error :

The most common reason why a pending update will fail with the 0x8024a112 error code is because the system is in the middle of applying another update. This is known to happen if Windows 10 recently downloaded and installed a Windows update, but requires a restart in order to complete the process

Author

Commented:
Well, I saved a lot of time by not having time to trying your suggestions during the work week, and by the time Thanksgiving rolled around, it appears that Windows 10 healed itself. Procrastination rules!

I decided to mark solutions down to what appears to be good advice for the next person whose PC doesn't heal itself in a timely manner.

Thanks again for your suggestions and encouragement.

Paul

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