SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s)

Daniel Mina
Daniel Mina used Ask the Experts™
on
Hi Experts,
I have a SAP 16 database server on Windows 2012 R2 which has 2 SAP instances, one of them is running normally and I can restart it.
the other one is down and when I try to start it, I get the following error message:

00:0000:00000:00000:2019/11/25 04:27:50.64 kernel  SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
00:0000:00000:00000:2019/11/25 04:27:50.64 kernel  SySAM: No such feature exists. Verify that a license containing the feature name ASE_CORE is available or generate and deploy the license from the SAP Support Portal.
00:0000:00000:00000:2019/11/25 04:27:50.64 kernel  SySAM: License feature name:  ASE_CORE
00:0000:00000:00000:2019/11/25 04:27:50.64 kernel  SySAM: License search path:   C:\SAP\\SYSAM-2_0\licenses\SySAMLicenseServer.lic;
00:0000:00000:00000:2019/11/25 04:27:50.64 kernel  SySAM: FlexNet Licensing error:-5,357
00:0000:00000:00000:2019/11/25 04:27:50.64 kernel  There is no valid license for ASE server product. Installation date is not found or installation grace period has expired. Server will not boot.

All I need to do is to start this instance by a development license. How can I do this?
Note: Number of user connections is 25 and online engines at startup is 1

Thanks,
Daniel Mina
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Joe WoodhousePrincipal Consultant
Most Valuable Expert 2012

Commented:
The error messages tell you everything you need to do. You have one license file, C:\SAP\\SYSAM-2_0\licenses\SySAMLicenseServer.lic, and that file does not contain a suitable license.

This could be because:

- the license file simply doesn't contain a license at all
- the license file is served, meaning it is pointing to a SYSAM server running somewhere, and it either isn't running, doesn't contain any spare licenses, or the connection details given for it are wrong
- it contains an unserved license file (local) that doesn't match the hostid of your host
- it contains an unserved license with the correct hostid but doesn't match your current ASE version (perhaps because the license was generated a while ago and you have since upgraded your ASE)
- it contains an unserved license file that doesn't match the server properties. Check the %SYBASE%\SYSAM* directory for a *properties file, which says what edition of ASE this is, and whether it's PROD/DEV/TEST/DR (not using those values).

When you installed this ASE you would have been asked what edition it was. Did you say Development Edition then?

Author

Commented:
Hi Joe,
I'm not the one who installed Sybase server so I don't know whether it's development edition or not, but in the properties file of the server I found (PE=EE) which I believe means that server was installed as Enterprise edition.
Also we don't have a license server, can I start this Sybase instance in development mode?

Thanks,
Daniel Mina
Joe WoodhousePrincipal Consultant
Most Valuable Expert 2012

Commented:
Yes, it has been installed as the full Enterprise Edition, which is why it's complaining about being unlicensed.

You'll need to change the properties file so it says PE=DE.

Normally (recent versions of) ASE installs with a DE license in the SYSAM directory. I think whoever installed your ASE deleted it as it isn't called the one file you still have left.

As far as I know you can't download or rebuild that file, so I think you're going to have to fully remove and then reinstall this ASE, and say at install time that it's a Development Edition. You might be able to install another ASE DE on the same host, and use the license file that creates for you.
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Author

Commented:
Well I tried changing the PE=EE to PE=DE as I used to do in previous versions of ASE but it didn't work.
I will try installing ASE again as development edition on the same host then use its license file, hope this could fix the problem.
I will keep you updated. Thanks!
Joe WoodhousePrincipal Consultant
Most Valuable Expert 2012

Commented:
Yeah the properties file alone isn't enough, there must also be a DE license. Curious that it's missing as it's always installed by default - it has been manually removed.

Author

Commented:
Hi Joe, is there a Sybase 16 development edition? As I can't find it on SAP website. Also the package that I've contains 2 options only while installing it as in the screen shot.

2019-11-28_13-34-05.jpg
Principal Consultant
Most Valuable Expert 2012
Commented:
Only the options you see there - SAP in their wisdom decided there was no need for a Developer Edition (or rather, that way too many sites were using that illegally in Production).

The Eval will give you all options for 90 days, and you can register to extend it to one year.

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