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Licence LCI Education

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Installation issue with O365


I have an installation issue with O365 on a machine that I have tested Internet access successfuly. When I launch the setup.exe file, I get an error code 30029-1015 (0) displaying We're sorry, we had a problem installing your Office program(s).

Is your internet connection working? Do you have enough free space on your main hard drive? Please try again once you've check the above. All good there and I tried the following article solution: 

Here is the content of my xml file:

  <Add OfficeClientEdition="32">
    <Product ID="O365ProPlusRetail">
      <ExcludeApp ID="Lync" />
      <ExcludeApp ID="SkypeforBusinessRetail" />
      <Language ID="fr-ca" />

I have the error message when I want to use the download command --> setup.exe /download xmlfile.xml (please see attached file) Security rights on the folder are good.

I have also the error message when I just launch setup.exe

At this point, I would like to have some advice of what I can do to solve this issue.


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Jackie Man
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Are you using local admin or domain admin account to install the software?
Try downloading the files to a working PC on an external drive.

  • Once you have the files on the external drive, run the install on the problem machine.  Since it's supposed to work offline, you can disconnect from the Internet (e.g., turn off WiFi/ unplug CAT 5) if it causes issues.
  • As Jackie Man mentioned above you need privileges to install software.
  • If you have a firewall , try shutting that down during the install.

You need to be connected to the internet to download this installer file, but once that's done, you can then install Office offline on a PC at your convenience.
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Licence LCI Education



I ran the installation using enterprise admin account and local admin account. I will try the installation without ethernet cable connected and installation by USB and come back to you.



It's working by USB by typing the full path for .exe file and xml file. I then tried the full path for both setup.exe and also the xml file even if I am in c:\ODT. The full command is c:\ODT\setup.exe /download c:\ODT\answer.xml

It worked locally and by deployment using PDQ Deploy.

Thanks for the help!!
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Licence LCI Education

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