troubleshooting Question

Installation issue with O365

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Licence LCI Education asked on
Microsoft OfficeInstallationMicrosoft 365
5 Comments1 Solution672 ViewsLast Modified:
Greetings,

I have an installation issue with O365 on a machine that I have tested Internet access successfuly. When I launch the setup.exe file, I get an error code 30029-1015 (0) displaying We're sorry, we had a problem installing your Office program(s).

Is your internet connection working? Do you have enough free space on your main hard drive? Please try again once you've check the above. All good there and I tried the following article solution:

https://support.office.com/en-us/article/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c#OfficePlans=signinorgid 

Here is the content of my xml file:

<Configuration>
  <Add OfficeClientEdition="32">
    <Product ID="O365ProPlusRetail">
      <ExcludeApp ID="Lync" />
      <ExcludeApp ID="SkypeforBusinessRetail" />
      <Language ID="fr-ca" />
    </Product>
  </Add>  
</Configuration>

I have the error message when I want to use the download command --> setup.exe /download xmlfile.xml (please see attached file) Security rights on the folder are good.

I have also the error message when I just launch setup.exe

At this point, I would like to have some advice of what I can do to solve this issue.

Cheers,

Richard
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