We help IT Professionals succeed at work.
Get Started

Can't access gateway on network

Last Modified: 2019-11-25
I have a network with the range 10.4.240.x to 10.4.243.x. I should be able to reach / ping any device on the network from any address. For the most part, I can. The servers /printers and other resources are all on the 10.4.240.x subnet. From any other subnet I can ping the servers and printers and access them fine. What I can't ping or access is the routers gateway on It does not respond to a ping request and isn't accessible. Any computer on anything other than 10.4.240.x does not have internet access because the device can not see the gateway. I have no idea why this one ip address isn't responding.

I'd appreciate any ideas to try to resolve this problem.


Watch Question
Software Engineer
Distinguished Expert 2019
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE