brian ramos
asked on
computer freezes on boot up
when you log on to desktop the mouse just keeps spinning and can’t do anything ... not even ctrl alt del works
not sure if is a driver or what causing it
how can I troubleshoot this and fix this
not sure if is a driver or what causing it
how can I troubleshoot this and fix this
ASKER CERTIFIED SOLUTION
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Try booting into Advanced Mode (F8) before the OS loads and choose "Last Known Good" - Reboot.
you can also boot into safe mode for testing
ASKER
btw it’s windows 7 home basic so I don’t know if that could be a problem as well
that's easier to boot into safe mode - f8 key
Hi there! :)
If you can't even boot to safe mode, I'm not sure if we can help you further since we are not physically there... For starters, remove all external devices and try booting to safe mode. The thing is you will need to press and hold the "F8" key, if not "fn+F8" keys, as soon as the machine begins to boot up.
If you can't even boot to safe mode, I'm not sure if we can help you further since we are not physically there... For starters, remove all external devices and try booting to safe mode. The thing is you will need to press and hold the "F8" key, if not "fn+F8" keys, as soon as the machine begins to boot up.
hey Brian, did you find the cause?
Try to boot into safe mode by pressing F8 / Advanced Boot Options.
Then see if the System starts. After loging in into your system (deactivate or unsintall any previously added programs)
Alternatively, you can use System Restore to restore your system to a date that everything was working.