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computer freezes on boot up

brian ramdhan
brian ramdhan used Ask the Experts™
on
when you log on to desktop the mouse just keeps spinning and can’t do anything ... not even ctrl alt del works

not sure if is a driver or what causing it

how can I troubleshoot this and fix this
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Hello Brian,

Try to boot into safe mode by pressing F8 / Advanced Boot Options.
Then see if the System starts. After loging in into your system (deactivate or unsintall any previously added programs)
Alternatively, you can use System Restore to restore your system to a date that everything was working.
Top Expert 2013
Commented:
for more specific help, post pc and disk  model

i suggest testing ram and disk - i use the UBCD (free) for this :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
Harper McDonaldSr. Cloud Support Engineer

Commented:
Try booting into Advanced Mode (F8) before the OS loads and choose "Last Known Good" - Reboot.
Top Expert 2013

Commented:
you can also boot into safe mode for testing
brian ramdhaniCT Technician

Author

Commented:
btw it’s windows 7 home basic so I don’t know if that could be a problem as well
Top Expert 2013

Commented:
that's easier to boot into safe mode - f8 key
NoahHardware Tester and Debugger

Commented:
Hi there! :)

If you can't even boot to safe mode, I'm not sure if we can help you further since we are not physically there... For starters, remove all external devices and try booting to safe mode. The thing is you will need to press and hold the "F8" key, if not "fn+F8" keys, as soon as the machine begins to boot up.
Top Expert 2013

Commented:
hey Brian, did you find the cause?