Laptop stuck on bios

brian ramdhan
brian ramdhan used Ask the Experts™
As soon as I power on dell laptop this is what I see

The keyboard and nothing else responds

How to fix this ??
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Keyboard should at least react to enter, or cursor up/down (selection should jump)?

For now, it seems the hard drive is not available (probably due to hardware error), and maybe your system will respond again (as I said, enter, cursor up/down), if you physically remove the drive first.

If that's reacting again, you can try a replacement drive. If it's exactly the same (drive didn't appear in the list), the motherboard is defective (the storage part at least), and that has to be replaced.
Robert RComputer Service Technician

try turnning off the computer, unplug the power cable and remove the battery, then hold down the power button for 15 seconds to drain the flea power. Then try to power up the laptop by tapping the f12 button, if you can run diagnostics. Unless you still get the same screen.  Problem could be that the laptop is not seeing the hard drive as mentioned by Kimputer.
Dr. KlahnPrincipal Software Engineer

In this situation it can look like the keyboard is not responding because the only keys it will recognize are up-arrow, down-arrow and Enter.

Power down, power up, and start tapping F2 and/or F11 (one of these should get the system into BIOS setup).  Once in BIOS setup, see if the BIOS recognizes any hard drive.

If not, per Kimputer's comment above, that's the issue.  Pull the hard drive caddy out, reinsert it and see if the system boots.  If not, he has accurately described the situation and the possibilities.
Robert RComputer Service Technician

try plugging in an external keyboard to see if it recognized. sounds like a number of issues especially if the keyboard is not responding and the computer boots to the bios. Have you try to unplug the power cable and remove the battery, then either let the laptop sit for a couple minutes or drain the flea power by pushing the power button? Then try powering on the system with either just the battery or ac adapter, when you plug them back in?   I would recommend to run diagnostics by pressing the f12 key when you see the Dell logo, but if neither the laptop keyboard or an external usb keyboard works you will not even be able to boot to run the diagnostics tests.
You may need to call Dell to repair the laptop if it is still under warranty. If it is not under warranty, you may still be able to get some assistance from Dell, where to go from there. Let us know what you have tried, especially after following our recommended steps.
Top Expert 2013

you could try running diags  - but as said above - it looks like the disk drive is not recognised
what laptop model is this ?

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