Avatar of George R. Kasica
George R. Kasica
Flag for United States of America asked on

copy files from iPhone iCloud to same MacBook iCloud account.

files on iCloud on an iPhone X with the iCloud ID and password known so everything is accessible from the iPhone.

repaired MacBook has same ID and password and is logged in and recovered all the photos that were on the iPhone. however there are numerous folders and files sitting in iCloud that haven’t transferred to the MacBook. what can I do to get these on the MacBook and get both devices for certain talking to the same iCloud account which they half way seem to be now. iOS is latest release as is MacOS.
iOSiPhoneApple SoftwareApple OSMac OS X

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George R. Kasica

8/22/2022 - Mon
Jackie Man

however there are numerous folders and files sitting in iCloud that haven’t transferred to the MacBook.

IF the folders and files are on iCloud, you should be able to re-download them.

What errors did you see?
George R. Kasica

ASKER
when I look in iCloud with the MacBook iCloud files there’s nothing. no errors. the iPhone same login is and I would think iCloud which has all the files.

how do I get them onto the MacBook and keep the iClouds in sync in the future ??
George R. Kasica

ASKER
no errors of any kind on either device.
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William Peck
Jackie Man

when I look in iCloud with the MacBook iCloud files there’s nothing.

Do you mean you see no files and folders in iCloud Drive?
George R. Kasica

ASKER
from the MacBook looking at the same iCloud as the phone has access to I’ve got nothing. from the iPhone a whole bunch of folders and files. same iCloud ID and password signed into each phone and I’d think looking at think they’d look at the same iCloud. at least that’s how it’s always worked before.
Jackie Man

Have you turned off iCloud Desktop & Documents on MacOS?

  1. Go to the  Apple menu in Mac OS and choose “System Preferences”
  2. Go to ‘iCloud’ preference panel
  3. Look for ‘iCloud Drive’ and click the “Options…” button next to it
  4. Check the box next to ‘Desktop & Documents Folder’ to enable iCloud Documents & Desktop in Mac OS

http://osxdaily.com/2017/07/06/disable-icloud-desktop-documents-mac/
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George R. Kasica

ASKER
It is currently ser this way for all items in options - there is no ‘Desktop & Documents Folder’ however in macOS Catalina
Jackie Man

It is a known issue for macOS Catalina. One of the possible fixes is as follows:-

  1. Get Safari and connect to https://icloud.com
  2. Log into with same iCloud account you are using on ur Mac
  3. Select iCloud Drive icon and enter
  4. On top right corner select your account name drop down menu and click on Settings
  5. Once there u should first check your Mac is present under My Devices (if it doesn't the only thing worked for me was reinstalling everything)
  6. Now on same page go down under Advanced > Restore File (see pic below)
  7. After few seconds of showing recoverable files my iCloud Drive started to sync

Source: https://discussions.apple.com/thread/250718438
George R. Kasica

ASKER
will try it tomorrow. what exactly do you mean by reinstalling everything??
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James Murphy
Kyle Santos

will try it tomorrow. what exactly do you mean by reinstalling everything??
I think that user means you need to setup iCloud for the first time.  See the Catalina section here.  Or completely reinstall the OS.  Their response is definitely vague and hard to discern what they actually mean.
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George R. Kasica

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