copy files from iPhone iCloud to same MacBook iCloud account.

George R. Kasica
George R. Kasica used Ask the Experts™
on
files on iCloud on an iPhone X with the iCloud ID and password known so everything is accessible from the iPhone.

repaired MacBook has same ID and password and is logged in and recovered all the photos that were on the iPhone. however there are numerous folders and files sitting in iCloud that haven’t transferred to the MacBook. what can I do to get these on the MacBook and get both devices for certain talking to the same iCloud account which they half way seem to be now. iOS is latest release as is MacOS.
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Jackie Man IT Manager
Top Expert 2010

Commented:
however there are numerous folders and files sitting in iCloud that haven’t transferred to the MacBook.

IF the folders and files are on iCloud, you should be able to re-download them.

What errors did you see?
George R. KasicaEngineering Operations Analyst III

Author

Commented:
when I look in iCloud with the MacBook iCloud files there’s nothing. no errors. the iPhone same login is and I would think iCloud which has all the files.

how do I get them onto the MacBook and keep the iClouds in sync in the future ??
George R. KasicaEngineering Operations Analyst III

Author

Commented:
no errors of any kind on either device.
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Jackie Man IT Manager
Top Expert 2010

Commented:
when I look in iCloud with the MacBook iCloud files there’s nothing.

Do you mean you see no files and folders in iCloud Drive?
George R. KasicaEngineering Operations Analyst III

Author

Commented:
from the MacBook looking at the same iCloud as the phone has access to I’ve got nothing. from the iPhone a whole bunch of folders and files. same iCloud ID and password signed into each phone and I’d think looking at think they’d look at the same iCloud. at least that’s how it’s always worked before.
Jackie Man IT Manager
Top Expert 2010

Commented:
Have you turned off iCloud Desktop & Documents on MacOS?

  1. Go to the  Apple menu in Mac OS and choose “System Preferences”
  2. Go to ‘iCloud’ preference panel
  3. Look for ‘iCloud Drive’ and click the “Options…” button next to it
  4. Check the box next to ‘Desktop & Documents Folder’ to enable iCloud Documents & Desktop in Mac OS

http://osxdaily.com/2017/07/06/disable-icloud-desktop-documents-mac/
George R. KasicaEngineering Operations Analyst III

Author

Commented:
It is currently ser this way for all items in options - there is no ‘Desktop & Documents Folder’ however in macOS Catalina
Jackie Man IT Manager
Top Expert 2010

Commented:
It is a known issue for macOS Catalina. One of the possible fixes is as follows:-

  1. Get Safari and connect to https://icloud.com
  2. Log into with same iCloud account you are using on ur Mac
  3. Select iCloud Drive icon and enter
  4. On top right corner select your account name drop down menu and click on Settings
  5. Once there u should first check your Mac is present under My Devices (if it doesn't the only thing worked for me was reinstalling everything)
  6. Now on same page go down under Advanced > Restore File (see pic below)
  7. After few seconds of showing recoverable files my iCloud Drive started to sync

Source: https://discussions.apple.com/thread/250718438
George R. KasicaEngineering Operations Analyst III

Author

Commented:
will try it tomorrow. what exactly do you mean by reinstalling everything??
Kyle SantosQuality Assurance Engineer at Dassault Systemes

Commented:
will try it tomorrow. what exactly do you mean by reinstalling everything??
I think that user means you need to setup iCloud for the first time.  See the Catalina section here.  Or completely reinstall the OS.  Their response is definitely vague and hard to discern what they actually mean.
Engineering Operations Analyst III
Commented:
Found out Apple put Yosemite on her MacBook. Upgraded back to Catalina and all is well.

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