Toshiba Satellite Radius L40DW-C - Disk Errors

String :-)
String :-) used Ask the Experts™
on
Hi all,
Friend of a friend dumped a laptop on me for repair. We are IT professionals, thats what we do in the evenings right?.

Anyway, any tips
Model Name                     Satellite Radius L40DW-C
Part Number                    PSLZDA-006002
OS - Win10 Home
Drive is SSD  - IDE Device TOSHIBA THNSNJ128GVNU

Machine is running really slowly.  

I have done a chkdsk c: /r and drive is OK.

Windows is up to date.

I have managed to robocopy all his data off it, however Veeam errors almost immediately when i try to backup the entire disk or volume.

The event log shows 1000's of these
Event ID: 153
Disk
The IO operation at logical block address 0x3201cee for Disk 0 (PDO name: \Device\00000025) was retried.
Event ID: 154
The IO operation at logical block address 0x6fc4918 for Disk 0 (PDO name: \Device\00000025) failed due to a hardware error.

The IO operation at logical block address 0x5834400 for Disk 0 (PDO name: \Device\00000025) failed due to a hardware error.

Any tips on how to:
Run full hardware diagnostics on this model?
Same question to test the SSD?


Any other ideas?

Cheers for any tips.
String
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Principal Software Engineer
Commented:
I have done a chkdsk c: /r and drive is OK.

This indicates that the file structure has no errors.  It does not indicate that the drive is OK.

The event log shows 1000's of these...

When an SSD starts throwing thousands of errors it is worn out.  There is nothing that can be done but what you have done already - read what can be read off the drive.  Replace it with a better drive whch has DRAM cache, and be sure to buy one which has a remaining life indication which can be read out by SMART.  Go for an oversize drive -- 512 GB drives will be on sale this weekend for Black Friday.  Wear leveling will cause the drive to wear out more slowly than a comparable drive with only 128 GB.

Under no circumstances buy a QLC drive or one without DRAM cache.
Top Expert 2013

Commented:
you can use the management tool for testing the SSD :  https://ssd.toshiba-memory.com/en-amer/download/ssd-utility

for more diags, i use the UBCD

Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
William FulksSystems Analyst & Webmaster

Commented:
First thing I would do is backup any data off that drive that you or they may want to keep, because it sounds like it's about to die and once it does that data will be a lot harder to get back.

Any chance that laptop is still under warranty?
Scott SilvaNetwork Administrator

Commented:
Looks like it has to be at least 4 years old, and OEM's are notorious for putting cheaper models of SSD drives, especially in that time period when they were pricey. As others have said, get what you can off, even if it is just user data, and replace the drive...

I'm sure you can get a restore dvd from Toshiba, and reinstall all added programs. A clean and fresh install will give the best performance,
String :-)Windows Engineer

Author

Commented:
Thanks a bunch to everyone who has contributed.

Couple of snippets of feedback
Yes its about 4 years old, and is out of warranty.

The SSD is  TOSHIBA THNSNJ128GVNU.
Weirdly, I downloaded the SSD-Utility as per below but this couldnt find the SSD device.
https://ssd.toshiba-memory.com/en-amer/download/ssd-utility

Windows is now bluescreening regularly too, so I am happy I was able to robocopy all his data to USB thumbdrive.

It will be going to Toshiba service centre for new drive.
Cheers everyone who contributed to my question.
Best String
String :-)Windows Engineer

Author

Commented:
Thanks everyone.
Scott SilvaNetwork Administrator

Commented:
An aftermarket drive might be cheaper than Toshiba service center, unless their price includes reloading the OS.
Then it might be worth it.
Top Expert 2013

Commented:
it can also be a disk controller (= mobo) problem
did you connect the disk to another PC ?  and was it seen there?
that should be my first step

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial