Outlook 2019 Signature Button Doesn't Work

Corcent
Corcent used Ask the Experts™
on
We recently installed a new computer at the client's office and set them up on Office 2019. However, their signature button will just blink when clicking. Nothing happens. How can I get this to work again?

Steps Taken:
1. Uninstalled all Microsoft office pre-loaded software
2. Re-installed office 2019
3. Created a txt file in the %app%\Roaming\Microsoft\Signatures file
4. Created 2 registry files that point to the signature file for a manual signature to always work..doesn't work
5. Adjusted user permission to admin
6. Looked for the HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{000000000046}\LocalServer32..However, no CLSID is listed under the classes entry
7. Ran a Microsoft repair tool
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IT Manager
Top Expert 2010
Commented:
Are you installing Office 2019 64 bit?

Is there an Office Desktop app in Windows app store? If yes, you need to unintall the Office Desktop app first and re-install your Office 2019.

https://www.slipstick.com/problems/the-stationery-and-font-button-doesnt-work/
AlexA lack of information provides a lack of a decent solution.

Commented:
Run outlook with this

outlook /safe

Then try again, also don't forget, if group policy is hitting the machine it's entirely possible that they have blocked local signatures.

Regards
Alex

Author

Commented:
Thank you for your help. I used a program to search for hidden copies as I had previously uninstalled all office programs from settings and also programs & features. However, there appeared to be another one hidden that neither sections were showing. I uninstalled the other office app and then was able to install the program again. At that point, the signature button worked.

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