Link to home
Start Free TrialLog in
Avatar of philsimmons
philsimmonsFlag for United States of America

asked on

Syncing windows Outlook to iPhone contacts and calendar

I got a new Lenovo laptop running Windows 10 and iTunes 12.  I am running Outlook from Office 365, and have iTunes set to use Outlook for syncing Contacts and Calendar.  But when I synced my iPhone 6 to iTunes through the computer it wiped out all my existing Calendar and Contact data, although Outlook on the computer has all the information.  I tried using the "Replace Contacts and Calendar" option, but that didn't accomplish anything.  Please help.

Thanks,

Phil
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

https://www.microsoft.com/en-us/p/icloud/9pktq5699m62?activetab=pivot:overviewtab

Have you installed the above iCloud for Windows app?
Hi there! :)

As @Jackie Man mentioned, you will need to have iCloud for Windows app on your computer. You may refer to the following articles priovided by the official Apple Support team. Additionally you will want to be focusing on "Copy files from the Files app on your iPhone, iPad, or iPod touch" in the second article.

Reference: https://support.apple.com/en-us/HT204571
Reference: https://support.apple.com/en-sg/HT204055#filesfromiCloud
Avatar of philsimmons

ASKER

Thanks for responding.  Before getting too far into the weeds, I want to confirm that iCloud is the answer.  First of all, I've been using Outlook since long before there was an iCloud, and I work off of a local Outlook.PST file rather than the Cloud.   I did download iCloud for Windows, but when I tried to set it up I got the following message:

User generated image
I don't know why iCloud doesn't support the "current version" of Outlook, since I always keep my Outlook 365 updated.  Suggestions?

Thanks,

Phil
Hi. What version is your Outlook?
Outlook 365
It seems to be a common problem for a corrupted iCloud data file (*.aplzod).

Try Method 2 in the link below for fixing the problem.

https://www.msoutlook.info/question/icloud-contacts-and-calendar-missing-or-not-synching
I've never (at least not consciously) used iCloud for my data.  I use a local PST file.  I wouldn't know how to use iCloud, or how/where to find the iCloud data file.  Which also begs the question … should I switch to iCloud for my data, and how can I convert/export my PST Contacts and Calendars (which I've been building for many years) to the iCloud format?   I've never had problems with Outlook running off of a local (and regularly backed up) PST data file - and I regularly have issues with Apple products.  But if you guys tell me iCloud is just as stable (or more stable) than the local Outlook PST file, I'll try it.
Try taking a look at this article.

Reference: https://support.apple.com/en-us/HT204571
User generated image
If I need to reinstall Office in order to sync to my iPhone I would rather get a different phone.
Plus, the instructions seem geared to someone who is iCloud proficient and wants to work with Outlook … whereas I am Outlook proficient and would just as soon not work with iCloud - if that's a choice.
ASKER CERTIFIED SOLUTION
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thank you.