Exchange 2016 CU support

Anthony K O365
Anthony K O365 used Ask the Experts™
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Can we still get first-class support from Microsoft if we're more than 4 CU behind the latest? Even if we ignore their suggestion to go to the latest CU?
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systechadminConsultant

Commented:
Well, If you are ready to pay their support cost which is a way much costlier, they will provide you first class support.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
-->Can we still get first-class support from Microsoft if we're more than 4 CU behind the latest? Even if we ignore their suggestion to go to the latest CU?
I can see the last CUs are available for download. i.e.
https://docs.microsoft.com/en-us/Exchange/new-features/build-numbers-and-release-dates?redirectedfrom=MSDN&view=exchserver-2019
As long as it is not announced it is out of support. You will get support from MS.
Murat ElmasGeneral Manager, Strategic Planning Director - Computer Engineer, MBA

Commented:
Hello,

Exactly Yes.

Murat
IT Architect
Distinguished Expert 2017
Commented:
MS need money, if you are enterprise client, they even support Exchange 5.5. I had one client with 5.5 and MS gave full support. However, client paid hefty price and learnt the lesson.
Anthony K O365Messaging Consulting

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Commented:
Amit, (and others)

Your response is truly appreciated! Just needed confirmation experts.

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